Sales Account Manager

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients’ Microsoft investments.

Job description:
We are looking for a Sales Account Manager to manage and strengthen relationships with senior leadership, including management and C-suite executives, advising them on business solutions, consultancy and managed services, and ultimately developing new logo business opportunities. In this role you will work closely with top-level decision makers with both existing customers and partners. This role is best suited to a highly driven, ambitious, and energetic individual who thrives in a fast-paced sales environment. 
We offer flexible and remote working options, along with travel required to client sites and company offices as necessary. 
The Sales Account Manager will report directly to the Chief Commercial Officer (CCO).

Duties & Responsibilities:

• Client Relationship Management: Cultivating and maintaining strong, long-term relationships with existing clients to ensure their satisfaction and loyalty, acting as the main point of contact. 
• Understanding Client Needs: Conducting regular meetings with clients to understand their business needs, pain points, and objectives, and proposing appropriate IT solutions. 
• Sales Opportunity Identification: Identifying upselling or cross-selling opportunities within the existing accounts by understanding client requirements and aligning them with new or additional solutions.  Effective use of white space account mapping, with white space data maintained at all times. 
• Solution Customisation and Proposals: Collaborating with the technical teams and pre sales to create customised IT solutions and service proposals that match the client’s specific needs, ensuring alignment with their business goals.  P&L approval process is to be followed for quotes. 
• Delivery Oversight: Overseeing the implementation of IT solutions by coordinating with internal teams and ensuring the timely delivery of projects and services.
• Contract Negotiation and Renewal: Handling contract negotiations working closely with the CCO, renewals, and any amendments with clients, ensuring favourable terms for both the client and the company. 
• Client Onboarding and Training: Overseeing the onboarding process for new clients, ensuring they are properly trained and set up to use the IT solutions effectively.
• Issue Resolution and Escalation Management: Addressing and resolving any client issues or concerns in a timely manner, coordinating with support teams or internal technical teams and escalating as necessary to ensure high levels of customer satisfaction. 
• Collaboration with Internal Teams: Working closely with sales, technical, and support teams to ensure a seamless experience for the client and to ensure that all projects are aligned with the company’s goals.
• Pipeline Management: Actively managing the sales pipeline for existing accounts, ensuring that opportunities are tracked, followed up on, and moved through the sales cycle in a timely manner. This includes updating CRM systems with client interactions and sales progress. 
• Forecasting and Sales Reporting: Providing accurate forecasts on future revenue based on pipeline activity, client engagements, and potential deals. Regularly updating management on progress, risks, and opportunities within the accounts. 
• Referral Generation: Identifying opportunities to generate referrals from existing clients. Encouraging satisfied customers to refer the business to other potential clients, and leveraging those referrals to grow the business. 

Required Skills & Experience:

• Proven experience in a Sales Account Manager or Account Executive role within IT services, cloud services or technology solutions.
• Passion for building trust and communicating effectively with clients.
• Consistent track record of providing excellent customer service in a fast-paced, dynamic environment, ideally within a Managed Service Provider (MSP).
• Commercially minded with an ability to identify and develop revenue opportunities.
  
• Excellent organisational and time management skills with the ability to manage multiple accounts and priorities.
• Strong sense of ownership and accountability.
• Well-developed communication abilities.

We offer:

• Work from home contract but alternatively, you can also work from our offices (London, Manchester, or Edinburgh).
  
• Bonuses based on performance.
• Personal development opportunities and Microsoft-aligned training.
• Appropriate, modern technology to support the fulfilment of your role.
• Significant focus on Learning + Development. training courses, seminars, and social events in London.
• Supportive, ambitious and entrepreneurial culture where you'll have the freedom to drive ideas, take ownership and make a real impact.
• Two paid leave days per year to volunteer for causes that resonate with Core's values (charitable efforts, environmental initiatives, and supporting the next generation in tech).
• Private healthcare.
• Death in service life insurance for five times an employee's annual salary.