Reservations Agent - Fixed Term - Part Time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Agent at Hampton by Hilton Bristol Airport, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – Earn up to £13.57 per hour with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Pension scheme – Supporting you as you plan for the future.

Benefits availability may vary depending on Team Member location and terms and conditions of employment..

Here's what you'll do during a typical day:

• This is a fixed-term maternity cover until 1st June 2027, providing an opportunity to gain valuable experience while supporting the team.
• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Working days on Monday and Tuesday are required

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.