Company Description
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.
Job Description
Role and Responsibilities:
- Support the implementation of the sales strategy and drive the sales process with all business partners, with a particular focus on high priority partners in country.
- Support the sales reporting and forecasting processes internally.
- Present value proposition of products and software to all business partner affiliates in territory.
- Provide input and support the Corporate Account team from a sales perspective.
- Work with the Director of Sales and marketing team to develop a sales strategy.
- Manage country affiliates in territory both on forecasting for business; driving sales of new business.
- Train, educate and support all business partners and affiliates in responding to commercial activities (i.e. tender applications, commercial requests etc.) for the complete range of QMT products, with the focus on the Multichem® product portfolio.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to individual deliverables.
- Continuously grow relationships with our existing and potential customers, suppliers and internal support team.
- Provide monthly updates to the Director of Sales on current projects as well as developing a pipeline of future projects.
- Lead technical support at customer sites for all QMT product portfolio, with a focus on the Multichem product portfolio.
- Train, educate and support all business partners responding to commercial activities (i.e. tender applications, commercial requests etc.)
- Carry out problem solving analysis in a timely manner.
- Provide at customer site (in local language):
- Application training to customers on QC material and / or software as required
- Troubleshooting skills
- Provide front-line customer service, i.e. take phone calls, and reply to emails.
- Liaise with LGC Technical Services Department to resolve issues.
- Promote IAMQC software solutions, working closely with the software specialist to support training and to all business partner affiliates in territory.
- Bring to the attention of Business Development and / or Quality Management areas of risk for products on the market.
- Circle back to Management on customer feedback and product improvements.
- Follow up on potential Customer / Technical Communications to end-customers.
- Drive a continuous improvement culture by identifying and driving initiatives to increase the efficiency in the area.
- Demonstrate an understanding of the application of the Quality Policy through daily activities. Maintain vigilance to ensure adherence to the Quality policy and system procedures by promptly reporting noncompliance issues to Management.
- Perform other related duties as assigned by Management.
Qualifications
- B.Sc. in Biomedical Science, Biochemistry or equivalent.
- Minimum 10+ year’s commercial experience in the IVD industry.
- Experience in a regulated laboratory environment is desirable in the following areas:
- Field Service Engineering or
- Clinical laboratory scientist role
- In-depth working knowledge of biochemistry / chemistry and immunochemistry instrument platform technologies.
- Strong communication skills and the ability to work in a fast moving and changing environment.
- Ability to perform under pressure is a must for this challenging role.
- Ability to quickly develop a working knowledge of complex in vitro diagnostic products and services to a sufficient technical level.
- Flexibility in respect of travel (mainly EU).
- A track record of sustained sales growth and managing a key clients.
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
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