At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
As the Regional Director, Account Management, Europe, you will lead a high-performing team of Account Managers responsible for strengthening and growing Finastra's relationships with existing customers across the region.
This is a strategic leadership role that combines responsibility for leading and developing a team of Account Managers with direct management of a select portfolio of Finastra's most strategic customer relationships. You will drive customer retention, renewals, account growth, and long-term customer success across Finastra's installed customer base while actively engaging with senior stakeholders at some of Europe's largest financial institutions.
Responsibilities & Deliverables:
Lead, coach, and develop a team of Account Managers responsible for the retention, growth, and strategic management of Finastra's customer portfolio across Europe.
Define and execute regional account management strategies that drive renewals, customer satisfaction, product adoption, and revenue expansion.
Build and maintain senior-level relationships with key customer stakeholders, positioning Finastra as a trusted strategic partner.
Drive rigorous account planning and customer engagement to identify growth opportunities and mitigate commercial risk.
Partner closely with Customer Success, Product, Services, Support, and Sales teams to deliver exceptional customer outcomes and maximize account value.
Oversee regional forecasting, renewal performance, account health, and expansion pipeline management.
Support complex commercial discussions, customer escalations, and strategic initiatives across key accounts.
Foster a high-performance culture focused on customer advocacy, accountability, collaboration, and continuous improvement.
Recruit, develop, and retain top talent while providing ongoing coaching, performance management, and career development.
Required Skills & Experience:
Significant experience leading enterprise Account Management teams within FinTech, SaaS, or financial services technology.
A strong network and understanding of the European banking landscape.
Domain knowledge in Lending solutions highly preferred
A proven ability to grow revenue within existing customer portfolios through strategic relationship management and value-based engagement.
Experience partnering with executive stakeholders at major financial institutions and serving as a trusted advisor.
Strong commercial acumen combined with a customer-first mindset.
A passion for coaching, developing, and inspiring high-performing teams.
The ability to balance strategic thinking with operational excellence in a fast-paced, global environment.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Finastra London, England Office
London, United Kingdom
