Reference Data Analyst

Job Description
Join the Digital Documentation Services Operations team! Be part of a team that makes doing business easy and convenient while driving growth and ensuring an unparalleled user experience.
As a Reference Data Operations Analyst within the Digital Documentation Services Operations team, you will be at the forefront of promoting growth and ensuring an unparalleled user experience. You will be responsible for process reviews, data analysis, change adoption and remediation activity to improve controls, efficiency and customer experience. You will have the opportunity to support the entire client documentation lifecycle with innovative, secure solutions.
Job responsibilities

• Executes assigned tasks promptly with minimal supervision
• Understands and documents business processes in detail and proactively challenges the status quo
• Performs data analysis to support recommendations and implementation of change
• Assists in the development of content and reference materials to communicate to leaders and stakeholders key metrics and status updates
• Supports the adoption of process and controls improvements across DDS operations team through change readiness and adoption monitoring activities
• Conducts root cause analysis on errors and escalations and develops strategies to improve accuracy, efficiency and client experience
• Maintains a control mindset, staying alert to issues and risks that could impact processes or the organization
• Proposes and implements process improvements and automation initiatives
• Demonstrates excellent client focus and customer care practices, with a strong sense of ownership and responsibility

Required qualifications, capabilities, and skills

• Excellent analytical skills with strong oral and written communication abilities
• Proficiency with Microsoft Office applications (Word, Excel, Powerpoint, Visio)
• Strong organization and attention to detail
• Ability to communicate with stakeholders across a variety of functions

Preferred qualifications, capabilities, and skills

• Strong understanding of the financial services industry, products, and processes

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.