Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is delighted to be recruiting for an Executive Receptionist (Client Support Executive) to join our team at the prestigious Central London offices of a leading international law firm.
In this front-facing and varied role, you will be an essential part of the Client Support team, delivering an exceptional experience to all visitors, clients, and colleagues. Your responsibilities will span the full spectrum of client support services. From offering a warm, professional welcome at reception to coordinating meeting room bookings and supporting the smooth delivery of onsite meetings and events.
You will also handle a range of daily operational tasks and ad hoc requests received via email, phone, and the service desk app, ensuring every interaction reflects the high standards of both Portico and our client.
Key Responsibilities:
- Provide a friendly, polished, and professional welcome to all visitors and guests
- Support the coordination and facilitation of onsite meetings and events
- Manage meeting room bookings and related logistics
- Respond to daily queries and requests across multiple channels
- Contribute to the wider Client Support team with ad hoc administrative tasks
Hours: 32 hours per week, Shifts between 7am-7pm from Monday-Thursday
Salary: £24,960 per annum
We are looking for a Client Support Executive who brings warmth, confidence, and professionalism to every interaction. The ideal candidate will have a naturally engaging and positive personality, with the ability to build strong, lasting relationships with clients, visitors, and colleagues alike.
To succeed in this role, you will be comfortable working under pressure and managing multiple priorities simultaneously. You’ll demonstrate excellent organisational skills, ensuring you can balance guest-facing responsibilities with meeting room coordination and event support throughout a busy working day.
Essential Experience & Attributes
- A vibrant, personable, and professional demeanour with exceptional people skills
- Proven ability to multitask, prioritise, and remain composed in a fast-paced environment
- Strong organisational skills and the ability to manage a varied workload effectively
- Experience delivering 5 star service within a busy corporate or luxury hotel environment
Desirable Experience
- Previous experience in a client services or front-of-house role
- Experience working within a law firm or professional services environment
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
