Receptionist

Location Overview: Manchester

The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.

Function Overview
The Facilities Department role is to secure, maintain and support our colleagues and the office environment in such a way that we are all proud to work within the space.

We will do this by carrying out our individual roles within the department to the best of our ability. By being observant and communicating with our colleagues and our team we will look to innovate, improve or create efficiencies. Investing in technology or resources to support the office and team to be the best it can be.

Key responsibilities and deliverables

• Act as the face of the business, answering the phones and greeting clients/guests/visitors in a positive, professional, courteous and friendly manner.
• Liaise with wider Facilities department to ensure adequate set up/ turn-around of meetings.
• Proactively support the preparation of presentations in meeting rooms, set-up AV equipment and connect Video Conference calls; liaising with relevant parties as required.
• Assist with event coordination, organisation and communication. Ensuring that the event spaces are prepared and cleared in a timely manner at all times.
• Audit meeting rooms on the client floor (7th) along with the operational floors (5th – 6th) via internal checklist, along with the reception area (including contemplation and medical rooms) on a regular basis to ensure rooms are clean, tidy and equipment is working correctly.
• Liaise with our on-site catering team and cleaners to ensure that the highest standards of cleanliness & timeliness are maintained.
• Data input for company systems, preparation and submission of reception reports including statistics.
• Supply visitor/Contractor security access passes and ensuring efficient registration process for all visitors.
• Overall support to the wider Facilities Department as required.

Key Requirements

• Ability to communicate at all levels within the organisation – providing support/information/handovers/confirmation of arrangements to direct team, wider facilities department, Manchester & global colleagues and fee earners'.
• Experience in a similarly structured organisation, within a Facilities team, is highly beneficial
• Excellent organisation, communication and writing skills, with an enthusiasm for the role.
• Intelligent use of initiative, with common sense and decision-making skills.

Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments.
Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

• we show respect to everyone
• we are there for one another
• we are open with each other
• we are positive role models

We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.
We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.
Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.

Inclusion
 

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.