Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.
Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.
Ensures proper flow of office procedures and supports the Head of Facilities and Administration team by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.
Key Responsibilities:
- Ensure that cloud services meet customer expectations and requirements.
- Serve as a primary point of contact for customers regarding cloud-related enquiries.
- Work with other teams to help resolve customer queries and improve the customer experience.
- Identify and mitigate operational risks.
- Ensure compliance with cloud security standards and best practices.
- Take a lead role in the development and maintenance of standard operating procedures (SOPs) for cloud support activities.
- Identify and implement process improvements to enhance efficiency and effectiveness including automation.
- Document cloud infrastructure, configurations, and troubleshooting procedures.
- Monitor key performance indicators (KPIs) and identify areas for improvement.
- Drive team performance and ensure effective collaboration.
- Manage and track team performance metrics.
- Collaborate with other departments to ensure seamless operations.
- Lead and coordinate Major incident response and resolution, ensuring minimal disruption to services.
- Implement and maintain incident management processes and procedures.
- Escalate queries appropriately and ensure timely communication to stakeholders.
- Participate in industry events and conferences to stay up-to-date on the latest trends.
- From time to time, participate in specific projects not directly related to the main functions of the post.
- Track and manage maintenance contracts for infrastructure and networks aligned to KCS hosting services
- Track and report on supplier contract renewals aligned to KCS hosting services
- Regular reporting to senior/exec levels
- Contribute to HR and personnel development, training and management processes
- Work closely and collaboratively as required with the Cloud Service Delivery Director
Skills, Knowledge and Experience:
- Prior office management experience preferred
- Strong attention to detail
- Ability to work without supervision
- Excellent time management skills
- Exceptional communication and customer service skills
- Technical Skills, Including Proficiency with Microsoft Office Programs
- Strong prioritisation and organisational skills
- Ability to multi-task
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
