Manage the front desk of a commercial office building: welcome tenants and visitors, handle deliveries and contractors, maintain a polished reception area, support tenant queries, produce brief reports/handovers, escalate issues, and uphold professional standards and health & safety. Work independently on-site with occasional cross-site support.
Front of House Receptionist — Commercial Office Building
Location: St Albans
Schedule: Monday and Tuesday | 08:00am –5.00pm
Salary: £12,074 per year
We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building.
This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.
You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role provides autonomy and trust, and suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.
Location: St Albans
Schedule: Monday and Tuesday | 08:00am –5.00pm
Salary: £12,074 per year
We are looking for a warm, professional and service-minded Front of House Receptionist to create an exceptional first impression within a premium commercial office building.
This is a highly visible role where you will be the face of the building, welcoming tenants, visitors and contractors, maintaining a polished reception environment and helping to create a positive and lasting impression for everyone who uses the building.
You will work independently on site, with support from LAH Property Marketing and the Building Management team. The role provides autonomy and trust, and suits someone who enjoys ownership, takes pride in high standards and can bring calm, confidence and personality to a front-of-house environment.
Key Responsibilities
You will be responsible for delivering a professional front-of-house service, including:
Service Delivery
Service Delivery
- providing a warm and professional welcome to tenants, visitors and contractors;
- taking ownership of the reception area so it remains organised, presentable and welcoming;
- supporting the smooth running of reception, including visitors, contractors, deliveries and couriers;
- dealing confidently with competing priorities at reception;
- preparing refreshments for guests where required;
- supporting routine tenant or building queries and directing issues to the right person;
- carrying out visual checks of reception or agreed areas and reporting presentation, maintenance or operational issues through the correct process.
Communication
- communicating clearly and professionally with tenants, visitors, colleagues and service partners;
- producing short updates, handovers or reports where required;
- assisting with tenant notices or general building communication where needed;
- escalating issues appropriately and keeping the right people informed.
Professional Standards
- maintaining high standards of presentation, conduct and reliability;
- being punctual, dependable and ready to start work on time;
- following building procedures and supporting health and safety standards;
- representing LAH and the building in a professional and positive manner.
Independence
- managing reception confidently on a day-to-day basis;
- prioritising tasks during busy and quieter periods;
- using judgement to identify and escalate issues to Building Management, LAH or service partners where needed.
Success in the role depends not only on completing tasks, but on how they are delivered in practice. These areas reflect the standards used during hiring, induction, probation and ongoing performance reviews.
Who this role suits
This role is likely to suit someone who enjoys:
Who this role suits
This role is likely to suit someone who enjoys:
- meeting people and creating a positive first impression;
- working in a premium, professional environment;
- taking ownership of their workspace;
- being organised, calm and proactive;
- working independently while knowing when to ask for support;
- delivering consistently high standards.
Skills, Knowledge and Expertise
We are looking for someone who can demonstrate:
- excellent presentation and communication skills;
- a warm, confident and professional manner;
- organisational skills and strong attention to detail;
- reliability, punctuality and the ability to work independently;
- the ability to use email, basic reporting tools and Microsoft applications effectively;
- a proactive approach to problem-solving.
Experience in front of house, hospitality, hotels, corporate services or similar customer-facing roles is welcome, but not essential. We are more interested in your attitude, professionalism and ability to meet the standards of the role.
Attendance requirements
Attendance requirements
- this is a site-based role and requires consistent on-site presence during operational hours. Remote or hybrid working is not part of this role.
- the role may involve lone working, with support provided by LAH and the client team. The role may also involve occasional support at another LAH site within a reasonable travel distance, where operationally required.
Desirable, but not essential
- familiarity with a commercial building environment.
Benefits
- pension scheme and life assurance;
- 24/7 virtual GP for you and your family;
- wellbeing resources;
- financial and legal helpline;
- discounts across multiple retailers;
- training and development opportunities including access to the LAH Academy;
- referral programme.
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
LAH Property Marketing London, England Office
London, United Kingdom
LAH Property Marketing Croydon, England Office
Croydon, United Kingdom, CR0 2LX
Similar Jobs
Marketing Tech • Professional Services • Real Estate
Welcome tenants, visitors, contractors, and couriers at a premium commercial building reception. Maintain a polished reception environment, coordinate visitors and deliveries, prepare refreshments, handle minor building queries, conduct visual checks, and escalate issues. Support tenant communications, newsletters, events, occupier engagement, and added-value initiatives. Work independently on site, liaising with building management, contractors, cleaners, and security while maintaining professional standards, reliability, punctuality, and health and safety procedures.
Top Skills:
Basic Reporting ToolsCanvaEmailMicrosoft Applications
Marketing Tech • Professional Services • Real Estate
Manage reception at a commercial office building, greeting visitors, handling deliveries, maintaining supplies, and providing administrative support. Coordinate contractors, report building issues, assist with access and building management systems, and produce stakeholder reports. Organize tenant events and monthly newsletters to strengthen community engagement. Deliver excellent customer service while maintaining front-of-house standards and supporting the off-site Building Manager.
Top Skills:
Building Management System (Bms)CanvaDoor Access SystemMS OfficeSocial Media
eCommerce • Software
Supports office procedures and serves as the first point of contact for visitors, customers, and vendors. Responsibilities also include cloud service support, customer query resolution, operational risk mitigation, security compliance, SOP development, process automation, KPI monitoring, incident management, supplier and maintenance contract tracking, executive reporting, and collaboration with HR and cloud service leadership.
Top Skills:
Cloud InfrastructureCloud SecurityCloud ServicesMS Office
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
