Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are seeking an experienced and engaging Receptionist to join our high-performing team of five at a busy ground floor reception in the heart of the city.
This is more than a traditional reception role. We are looking for someone who can help shape and elevate the visitor experience, ensuring every guest, colleague, VIP, and event delegate receives a professional, personalised, and memorable welcome.
As a Receptionist, you will take ownership of the ground floor environment, managing the entire customer journey from arrival through to departure. Every interaction is an opportunity to create a positive impression, building strong relationships and consistently delivering a market-leading service.
This is an exciting opportunity to become part of a dynamic team at a location that is new to Portico, where innovation, personality, and exceptional service are at the heart of everything we do.
Key Responsibilities
- Deliver a first-class front-of-house experience for all visitors and staff.
- Act as the face of the business, providing a warm, professional, and engaging welcome.
- Manage visitor arrivals, departures, and enquiries efficiently and accurately.
- Support VIP guests and large volumes of event delegates, ensuring a seamless experience.
- Take ownership of the reception and ground floor environment, maintaining the highest standards at all times.
- Build positive relationships with clients, colleagues, and visitors.
- Identify opportunities to enhance the customer journey and exceed expectations.
- Champion company values and contribute to a positive team culture.
Shift pattern: 40 hours per week, shifts are 7am to 4pm, 8am to 5pm or 9am to 6pm. Mon-Fri
Salary: £30,975 per annum
Please note that this role is a 12-month maternity cover contract.
Covering the client's other location in Canary Wharf is also required from time to time.
Qualifications- Previous experience in a busy front-of-house, reception, or customer service role is essential.
- Outstanding communication and interpersonal skills.
- Exceptional attention to detail and organisational abilities.
- A proactive, flexible, and positive approach to work.
- A genuine passion for providing outstanding customer service.
- Confidence interacting with people at all levels, including senior stakeholders and VIP visitors.
- The personality, professionalism, and drive to create memorable experiences.
- A strong desire to succeed and deliver industry-leading service standards.
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
