About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
All Global, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
All Global maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. All Global services incorporate all the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job DescriptionThe Project Manager primary responsibility is to manage all aspects of the project life cycle for data collection from initiation to completion which includes managing project budgets, communicating to the client on progress in field, trouble shooting and providing solutions to aid completion to deadline and ensuring that Profiles, Health standards are met on all aspects of the process and coordinating the day-to-day activities involved with running individual projects and resolving, recording and reporting issues that may jeopardize the team’s ability to complete the projects in a timely and cost effective manner. Ensuring that projects are conducted in compliance with the ISO 20252 / 26362 standard, as represented in the Company’s Quality Manual and supporting procedures including industry guidelines (e.g.BHBIA and EphMRA) and other regulatory- and client requirements such as Adverse Event Reporting.
Essential Duties and Responsibilities:
- Review all project documentation provided by client services with manager and identify issues that jeopardise the ability to complete the project on time and within budget or impact the project’s gross margin. If necessary, provide recommendations to client service and partner with them to obtain revised quote on project.
- Manage internal project kick off meeting with sales, panel and programming to review materials, finalize all project requirements and determine timelines and schedules. Work directly with the client to review all project materials and schedule and make changes as needed.
- Provide consistent updates to client on status on project during fielding process on a frequent basis either via email or phone. Provide recommendations to panel team to maximize sample while in field.
- Ensure the project is completed on time and ensure all panelists receive incentive payments in a timely manner. Provide Finance team will all financial metrics required to complete billing and invoice process; deliver final bill to client.
Education and Training Required:
- Bachelor’s Degree or equivalent work experience
Minimum Experience:
- Must have 1 -3 years’ experience in market research project management, preferably in healthcare
- Experience in Healthcare data collections preferred
- Demonstrated proficiency with Decipher or similar platform, Microsoft Office, advanced proficiency in Excel and Word
- Proven ability to manage multiple projects and meet aggressive deadlines with a high level of detail.
Knowledge, Skill, Ability:
- Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
- Able to work well & meet deadlines and under pressure.
- Have exceptional written and verbal communication skills.
- Have strong Microsoft Office skills including Excel, Outlook, and Word.
- Have well-developed analytical and problem-solving skills.
- Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
- Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
Employee Benefits:
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality health
- Staff discount scheme
- Discounted gym membership
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