Jobs at M3USA

Lead and deliver international healthcare market research projects across the full lifecycle: planning, setup, fieldwork, quality control, vendor management, client reporting, budget ownership, and mentoring junior staff while ensuring ISO-compliant processes and client satisfaction.

The VP of Strategic Accounts is responsible for growing and managing existing accounts, ensuring client satisfaction, developing strategies, and collaborating with sales and delivery teams to achieve sales targets and improve processes.

Lead and manage a client service team for online healthcare market research. Coach and mentor staff, oversee project delivery, budgets, billing, data quality, and escalations. Improve processes and systems, collaborate with sales and senior management, train team members, and ensure projects meet timelines, profitability, and client satisfaction.

Manage full project lifecycle for healthcare market research data collection: kickoff, timelines, budgets, client communication, troubleshooting, sample maximization, incentives, billing, and delivery while ensuring quality and deadlines.

The Market Research Associate will focus on recruiting respondents for projects in Belgium and Switzerland, handling inquiries, and maintaining strong relationships with panel members, while ensuring project delivery meets deadlines.

The Market Research Associate will be responsible for recruiting project respondents, managing panel engagement, and providing support to M3 Global Research members. Tasks include cold calling, updating panel members, and resolving inquiries.

The Global Incentives Programme Manager oversees panel incentive management, ensuring compliance, accuracy in payments, vendor management, and continuous improvement in incentive processes.

Manage international healthcare market research projects across the full lifecycle: project setup, recruitment (including hard-to-find targets), fieldwork, vendor coordination, quality control, client communication, budgeting, and timely delivery while ensuring compliance with M3 policies and ISO standards.

Recruit and schedule healthcare respondents across Austria, Switzerland and assigned markets via phone and email; build and engage panel members; verify registrations; handle inquiries, investigate fraud, perform link testing, and report progress to project management to meet study timelines and targets.

Recruit and schedule respondents across Belgium, Switzerland and assigned markets via phone and panel outreach. Build and engage panels, verify registrations, investigate fraud, perform link testing, provide member support via phone/email/ticketing, update project teams on progress, and help optimize recruitment processes to meet targets and timelines.

Lead and manage a client service team delivering healthcare-focused qualitative market research. Coach staff, oversee project delivery, budgets, billing, quality, and process improvements while collaborating with senior management and sales to ensure client satisfaction and project profitability.