Jobs at M3USA

Recruits healthcare market research respondents, schedules interviews, builds and engages research panels, supports panel members, investigates fraud, verifies registrations, tests research links, and coordinates project updates across global markets. Requires fluent Dutch and English, strong communication, detail orientation, analytical and investigative skills, and proficiency with Microsoft Office and related digital tools.

Leads global panel acquisition, retention, and engagement marketing across multiple brands. Manages a global team, develops multichannel campaigns, oversees budgets and ROI, optimizes SEO and content programs, improves user journeys, supports rewards initiatives, and governs panel brand consistency. Uses data-driven insights to increase registrations, participation, reactivation, conversion, and lifetime value while collaborating across marketing, digital, design, and panel teams.

Manage end-to-end quantitative market research projects including budgets, timelines, client communication, fielding oversight, troubleshooting, ISO compliance, and final billing. Coordinate internal kickoffs, work with panel and programming teams to maximize sample, ensure incentives and financial metrics are processed, and enforce quality and regulatory standards.

Directs day-to-day quantitative research operations, including field staff management, project allocation, quality control, training, resource planning, client communication, compliance, and performance management. Develops efficient department processes, supports strategic initiatives, ensures adherence to ISO and industry standards, manages staff costs, and maintains high-quality client delivery across quantitative research projects.

Design and deliver statistical, probabilistic and simulation models to support decision-making. Translate business questions into deployable analytical solutions, quantify uncertainty, validate and monitor models, and partner with engineering, product and business teams to productionise models and define operational requirements.

Manage day-to-day account relationships and delivery of digital campaigns for healthcare clients. Translate briefs into actionable project plans, monitor progress, optimise campaign performance, and manage approval processes (e.g., Veeva PromoMats). Identify client opportunities and ensure timely, compliant campaign delivery.

Recruit and schedule respondents for market research projects across Austria, Switzerland and assigned markets via cold calling; build and engage panels, verify registrations, reactivate accounts, investigate fraud, perform link testing, handle member inquiries via phone/email/ticketing, and report recruitment progress to project managers to meet targets and timelines.

Manage international market research projects end-to-end: specifications, setup, fieldwork, vendor coordination, client communication, budgeting, timelines, and deliverables. Support senior PMs, ensure ISO-compliant processes, and drive recruitment and quality for healthcare-focused studies.

Lead and manage a client service team delivering healthcare-focused qualitative market research. Coach staff, oversee project delivery, budgets, billing, quality, and process improvements while collaborating with senior management and sales to ensure client satisfaction and project profitability.

Lead and deliver international healthcare market research projects across the full lifecycle: planning, setup, fieldwork, quality control, vendor management, client reporting, budget ownership, and mentoring junior staff while ensuring ISO-compliant processes and client satisfaction.

Lead and manage a client service team for online healthcare market research. Coach and mentor staff, oversee project delivery, budgets, billing, data quality, and escalations. Improve processes and systems, collaborate with sales and senior management, train team members, and ensure projects meet timelines, profitability, and client satisfaction.