Jobs at M3USA

Manage end-to-end quantitative market research projects including budgets, timelines, client communication, fielding oversight, troubleshooting, ISO compliance, and final billing. Coordinate internal kickoffs, work with panel and programming teams to maximize sample, ensure incentives and financial metrics are processed, and enforce quality and regulatory standards.

Lead global panel incentive and payment operations: design and optimise incentive processes, ensure compliance and audit readiness, manage vendors, own payment tooling/UAT, produce KPI reporting, coach staff, and resolve complex payment cases to improve turnaround, reduce costs, and increase respondent satisfaction.

Design and deliver statistical, probabilistic and simulation models to support decision-making. Translate business questions into deployable analytical solutions, quantify uncertainty, validate and monitor models, and partner with engineering, product and business teams to productionise models and define operational requirements.

Lead account-based and multi-channel campaigns to drive demand and sales enablement. Develop strategy, execute CRM marketing automation, create campaign creative and social amplification (especially LinkedIn), measure KPIs, iterate campaigns, and align closely with sales to generate high-quality leads while ensuring brand consistency.

Recruit and schedule healthcare respondents across Austria, Switzerland and assigned markets via phone and email; build and engage panel members; verify registrations; handle inquiries, investigate fraud, perform link testing, and report progress to project management to meet study timelines and targets.

Lead and manage a client service team delivering healthcare-focused qualitative market research. Coach staff, oversee project delivery, budgets, billing, quality, and process improvements while collaborating with senior management and sales to ensure client satisfaction and project profitability.

Lead and deliver international healthcare market research projects across the full lifecycle: planning, setup, fieldwork, quality control, vendor management, client reporting, budget ownership, and mentoring junior staff while ensuring ISO-compliant processes and client satisfaction.

Lead and manage a client service team for online healthcare market research. Coach and mentor staff, oversee project delivery, budgets, billing, data quality, and escalations. Improve processes and systems, collaborate with sales and senior management, train team members, and ensure projects meet timelines, profitability, and client satisfaction.

The Market Research Associate will focus on recruiting respondents for projects in Belgium and Switzerland, handling inquiries, and maintaining strong relationships with panel members, while ensuring project delivery meets deadlines.

The Market Research Associate will be responsible for recruiting project respondents, managing panel engagement, and providing support to M3 Global Research members. Tasks include cold calling, updating panel members, and resolving inquiries.