Teams at M3USA

Lead and deliver international healthcare market research projects across the full lifecycle: planning, setup, fieldwork, quality control, vendor management, client reporting, budget ownership, and mentoring junior staff while ensuring ISO-compliant processes and client satisfaction.

The VP of Strategic Accounts is responsible for growing and managing existing accounts, ensuring client satisfaction, developing strategies, and collaborating with sales and delivery teams to achieve sales targets and improve processes.

Lead and manage a client service team for online healthcare market research. Coach and mentor staff, oversee project delivery, budgets, billing, data quality, and escalations. Improve processes and systems, collaborate with sales and senior management, train team members, and ensure projects meet timelines, profitability, and client satisfaction.