Teams at M3USA

Recruit and schedule respondents across Belgium, Switzerland and assigned markets via phone and panel outreach. Build and engage panels, verify registrations, investigate fraud, perform link testing, provide member support via phone/email/ticketing, update project teams on progress, and help optimize recruitment processes to meet targets and timelines.

Lead and manage a client service team delivering healthcare-focused qualitative market research. Coach staff, oversee project delivery, budgets, billing, quality, and process improvements while collaborating with senior management and sales to ensure client satisfaction and project profitability.

The VP of Strategic Accounts is responsible for growing and managing existing accounts, ensuring client satisfaction, developing strategies, and collaborating with sales and delivery teams to achieve sales targets and improve processes.