Conduct risk-based Quality Assurance reviews across customer onboarding, KYC, CDD, EDD, transaction monitoring, fraud activities, and payment operations. Assess case handling, controls, documentation, and decision-making; identify deficiencies and emerging risks; produce evidence-based reports and KPIs; track remediation; and support improvements to QA methodologies, sampling, policies, procedures, and training. The role collaborates with Compliance, Risk, Internal Audit, and operational teams in a regulated financial services environment.
Who are we?
At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.
A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.
How will you add value to the OpenPayd journey?
- Establish and lead OpenPayd’s Quality Assurance function, including its operating model, governance arrangements and strategic roadmap.
- Develop, own and maintain a robust, risk-based Quality Assurance framework.
- Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.
- Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
- Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.
- Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
- Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
- Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.
- Track remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately.
- Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
- Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.
The ideal candidate will have the following:
- Experience in Leading the Quality Assurance, Compliance Assurance functions including: operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.
- Min 8-10 Years of relevant experience with min. 4-5 years of lead/manager experience within QA function
- Experience of overseeing QC 1st Line Function, conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
- Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.
- A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.
- Excellent attention to detail, analytical ability, and written and verbal communication skills.
- The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.
- Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.
- Experience within fintech, payments, banking, or another regulated financial services environment is desirable.
- Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable.
Our perks and benefits:
- Personal training budget - £3000
- Cycle to Work scheme
- Discounted gym membership - £80 towards any gym
- Corporate discounts via PerkBox
- Travel loan
- Company Pension plan
- Health, Dental & Life Insurance
- Wednesday office breakfasts, office fruits and a full bar & regular team socials
- 25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
We’d like you to take a read of our Talent Acquisition AI Transparency and Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.
We are looking forward to receiving your CV.
OpenPayd Talent Team
To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.
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OpenPayd London, England Office
The Bower, 207-211 Old Street, London, United Kingdom, EC1V 9NR
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