QA Manager

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
Reporting to the Engineering Director, this role will take responsibility for ensuring quality across our engineering deliverables, with a strong focus on testing processes, automation, and best practice adoption. The QA Manager will work closely with business systems and transformation teams to ensure a consistent and collaborative approach to quality assurance. This is an exciting opportunity to shape how we deliver high-quality solutions that delight our customers and empower our teams.

As a QA Manager you will
• Own the QA processes across charlottetilbury.com and the App, making sure we are consistent in our standards, have a process aligned to our risk appetite and use of automation across development teams.

• Lead and mentor the QA team, fostering a collaborative and supportive environment.

• Develop and maintain testing frameworks including automated regression, UAT, and performance testing.

• Collaborate closely with Product Managers, Digital Product Designers, Delivery Managers, Engineers and business stakeholders to embed quality early in the development lifecycle.

• Drive adoption of modern QA tools and methodologies to improve efficiency and effectiveness.

• Report on quality metrics to senior stakeholders, highlighting risks and opportunities.

• Champion a culture of quality across the technology function, promoting continuous improvement.

Who you will work with
Engineering, QA and the rest of the CGTO team.
About you

• Proven experience leading QA teams within a fast-paced technology environment.

• Strong knowledge of software testing methodologies and automation frameworks.

• Experience managing stakeholders and collaborating across cross-functional teams.

• Ability to coach and mentor QA professionals, enabling growth and development.

• Excellent problem-solving, analytical, and communication skills.

• A passion for driving quality and delivering outstanding digital experiences.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.