Public Affairs Adviser

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Public Affairs Adviser (Regulatory and Government)

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £42,025

Location: London, Exchange Tower (Hybrid)

Reporting to: Public Affairs Manager (Regulatory and Government)

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

The Public Affairs Team sits within the Communications directorate and leads the organisation’s engagement with key regulatory, government and parliamentary stakeholders. The team focuses on strengthening external relationships, raising awareness of our service, and sharing insight to influence improvements across the financial services sector. This is a fast-paced area, working at the centre of policy, reputation and stakeholder engagement.

This year, the team is supporting several strategic priorities. Using data and insight, the team continues to monitor developments across the regulatory landscape, ensuring the organisation is well positioned to respond to emerging issues and influence the wider environment effectively.

What You’ll Do:

You’ll sit within the Communications directorate as part of the Public Affairs Team, helping shape how the organisation engages with key regulatory, government and parliamentary stakeholders. You’ll support and deliver stakeholder engagement plans, build strong relationships and represent the organisation externally, while working closely with internal teams to ensure joined-up, consistent messaging. Your role will also involve monitoring developments across the financial services and regulatory landscape, attending regular meetings with stakeholders, leading internal briefings for senior leaders, drafting responses to stakeholder consultations and responding to stakeholder enquiries in a strategic, timely way.

This is a fantastic opportunity to work at the heart of a complex and evolving regulatory environment, where your insight and judgement will directly influence how the organisation responds to external change. You’ll play a key role in informing consultations, sharing insight that drives understanding of our work, and helping position the organisation as a trusted voice in the sector. If you’re motivated by influencing at pace, working with senior stakeholders and turning data and insight into meaningful impact, this is a role where you can really make a difference.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria:

• Proven experience engaging with external stakeholders in a regulatory, government or policy environment (evidenced through roles, projects or campaigns).
• A clear understanding of the UK regulatory or policy landscape, ideally within financial services.
• Experience using data, research or evidence to inform recommendations, briefings or decision-making.
• Demonstrable experience drafting clear, concise written outputs (e.g. briefings, consultation responses, stakeholder communications).
• Proven ability to manage competing priorities and deliver work in a fast-paced environment with changing demands.

It would also be nice for you to have or What you’ll bring?

• Ability to demonstrate strong influencing skills and sound judgement when handling stakeholder issues or sensitive enquiries.
• Experience translating complex information into accessible briefings or engagement materials for different audiences.
• Ability to show effective collaboration with internal teams and subject matter experts to achieve shared outcomes.
• Strong communication skills, including the ability to build credibility and relationships with senior stakeholders.
• Evidence of being proactive, adaptable and outcome-focused, with a keen interest in financial services and the wider regulatory environment.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

Apply with your CV

Applications need to be submitted by 23:59 on 5th June

The next stage would be a call with someone from the Talent Acquisition Team

Final interviews will be in person on 17th June

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.