Proposition Development Manager

This is an exciting opportunity to join the Customer Propositions team. You’ll support the maintenance and development of brand defining propositions - ensuring customer need is always front of mind - providing our customers with compelling reasons to become and stay a member of Nationwide.

This role is in the Customer Strategy team within Group Customer and Communications (GCC).

The Customer Propositions team is responsible for taking the Customer Strategy to market through the development of exciting propositions from concept to reality to meet customer and Society needs, including the Benefits Checking Service, Fairer Share, and The Big Nationwide Thank You.

We work across Nationwide to facilitate connections and delivery.

We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12-month Fixed Term Contract opportunity. 

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll be working in a high-performing team to identify proposition opportunities and review these to create a compelling case for delivery, drawing on internal and external insight and research to ensure all propositions align to customer strategy and customer need, and are viable and feasible.

You’ll work with colleagues from across Customer Strategy, GCC and other teams to generate ideas and solutions, gaining buy in and working together to bring propositions to life. 

You’ll support and lead on work across the full proposition lifecycle from ideation through to delivery and beyond, including the management and improvement of existing propositions. Working with stakeholders from across Nationwide, you’ll also be a source of proposition expertise, identifying commonalities and connections across Functions to enable more joined-up thinking, including the management and evolution of a Society-wide proposition development roadmap.

About you

As a minimum you’ll have:

• Experience in proposition development, product management or related roles from design through to delivery and with a real passion for meeting customer needs
• A broad understanding of the proposition lifecycle, including product/proposition risk management and governance
• Relationship building experience, including stakeholder management and collaboration
• Excellent communication skills, both verbal and in writing, and the confidence to work with and influence colleagues
• Good planning and organisational skills and the ability to proactively manage your own work
• Resilience and a readiness to persevere in the face of challenge
• An attention to detail with the ability to present complex information in a factual and balanced way
• A curious and creative mindset with a passion to innovate

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. 

If you want to find out more about using AI in our recruitment process, please read more here. 

Disability Confident  

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.  

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.  

Apply safely with Nationwide 

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