Project Manager - Financial Services, SaaS

We are looking for an experienced client facing Project Manager within our Client Delivery team to take responsibility for delivering a variety of projects, across all our products and value proposition, for new and existing global clients. These clients use Xceptor to support their digital transformation across a broad range of data and process automation use cases. We are a FinTech company, and, as a key member of the team, you will run a portfolio of projects across a spectrum of banking, capital markets, financial services, and insurance clients. 

Reporting to our Manager, Project Management the role will suit someone with a creative and innovative mindset who has the ability and motivation to drive forward their ideas. You’ll want to be part of a fast-paced, highly collaborative, and forward-thinking organisation, with a real opportunity to help shape the future of the Delivery team and Xceptor as its growth story continues. 

• Managing the delivery of Client Implementations. Participating in all phases of onboarding clients i.e. project initiation, infrastructure enablement, product delivery, platform integration, acceptance, migration and go live ensuring that all aspects of the governance framework are adhered to.
• Working on several projects in parallel including new Xceptor deployments, system upgrades and supporting a variety of other hybrid advisory/consulting services in line with our flexible delivery options
• Projects will involve high levels of collaboration, internally and externally. You will work side-by-side with our clients and strategic partners, their own project managers, business users and technical teams, to deliver on project objectives.
• As a client facing Project Manager, you will take the time to understand our clients, their businesses, and operations. You will see their challenges and provide insight into how Xceptor can help solve them both inside and outside of the project at hand.
• Leading Project Governance from initiation through to project closure, taking responsibility for planning, scheduling, executing, and monitoring your projects. Managing stakeholders, scope, risk, change, quality, and budget. You will also need to dovetail Xceptor’s approach with the client’s own delivery practices.
• Responsible for the communication of project status internally and to your clients following agreed reporting methods, format, and frequency. Run project meetings from daily stand-ups through to steering committee meetings.
• Developing and maintaining strong Xceptor product knowledge to act as a trusted adviser to clients. Working alongside Xceptor's technology and strategic partners to coordinate joint delivery activities, ensuring seamless integration and maximising the value of the platform for clients.
• Monitoring and reporting on monthly revenue performance against planned project work, flagging variances and supporting timely corrective action to keep projects commercially on track.
• Managing project resource allocation, ensuring team members are fully assigned to deliverables and effectively utilised across the project lifecycle.
• Demonstrates a strong willingness to develop Xceptor product knowledge to guide clients through successful implementations, while proactively identifying and pursuing opportunities to extend platform value beyond initial project engagements.
• Work closely with the PMO, providing direction and oversight on their involvement in project delivery, ensuring alignment with governance, standards, and reporting requirements.

• Proven track record of Project Management within a banking and/or vendor environment supplying products to Banks and experience of software change projects.
• Experience managing multiple clients and a variety (size and type) of external full cycle projects in parallel, from initiation and planning through to go live and closure, on a day-to-day basis.
• Working either for a FinTech software provider or software development or implementation team within a Banking or Financial Services organisation
• Strong working knowledge of project management Governance and Control Frameworks
• Experience applying hybrid delivery approaches (Agile, Waterfall, or blended) to suit client and project requirements
• Use of Rocketlane or similar PSA tools
• Strong Microsoft Office skills including Project and Excel
• A willingness to travel periodically based on client and business need (UK/Europe)

In addition, some of the below is highly preferable:

• Experience of working at a fast-growing FinTech company
• A background in a technical, business analysis, or client services/support role
• Experience delivering or managing Software as a Service (SaaS)
• A widely recognised project management qualification/accreditation
• A relevant degree level education (or equivalent)
• Experience using development systems such as JIRA and/or Azure Ops

Associated values and behaviours

• Exceptional all-round stakeholder management and interpersonal skills; able to effectively bring together our clients’ project teams and our own
• Ability to create and maintain strong working relationships with clients and internal teams
• Clear and concise written and verbal communication skills
• Business/commercial and technology awareness and acumen
• Strong organisational skills: able to effectively manage conflicting priorities between clients and projects, coupled with good attention to detail
• Logical and analytical thinker with problem-solving skills and mindset
• Self-motivated and able to work on own initiative, as well as part of a team and in collaboration
• Experience of managing people on a matrixed basis

We believe great ideas come from everywhere — and that the best teams are made up of people with different backgrounds, experiences, and perspectives. At Xceptor, we’re committed to building a workplace where everyone feels welcome, valued, and empowered to be themselves.

We know that not everyone ticks every single box in a job description — and that’s okay. If you’re excited about this role and think you could make a difference, we’d love to hear from you. Your unique skills and experiences might be just what we need, even if you don’t meet every requirement.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees — regardless of race, gender identity, sexual orientation, age, disability, religion, or background.