Project Manager, Coaching

Vox are seeking a talented and driven Project Manager with a passion for Coaching to join our growing team. As a Project Manager, you will play an integral role supporting (and reporting into) the Client Services Director with the end-to-end management and delivery of client-facing projects (individual sessions and larger, multi-session programmes). You will play a key role in nurturing client relationships, managing Vox’s best-in-class broadcast and coaching studio and you will contribute to the creation and execution of new business and marketing.

Working at Vox

Vox is an ambitious strategic communications coaching agency that is wholly owned by Teneo, operating as its dedicated coaching practice. We support some of the largest global organisations, helping executives communicate effectively to the audiences that matter. We support our clients at their most critical times such as during a crisis, when they are speaking to investors, when they need to convey a new strategy to their team or when they are facing into the media. We have a team of experienced coaches with backgrounds in journalism who help individuals create, structure and deliver their content. Some of our work is carried out in our high-end broadcast studio in the City which offers clients a realistic radio and TV setting for their coaching. Vox is a small team of energetic, supportive colleagues who deliver excellent service to our clients and being part of the Teneo Group means we have the benefits of a large organisation behind us.

Key responsibilities:

Project management, operations and administration

• End-to-end project management of ad hoc coaching sessions as well as multi-session programmes
• Communicate and collaborate with clients and be responsive to their needs, ensuring briefs are delivered on time and on budget
• Maintain relationships with a varied client portfolio, acting as a key point of contact and work with the Client Services Director to continually deepen these partnerships
• Maintain accurate project data across multiple programmes e.g. the centralised calendar, the CRM/PM software, and the server
• Support the Client Services Director in implementing and iterating internal systems and processes e.g. the CRM/PM software
• Participate in sales and project meetings with the Vox team
• Organise and manage pre-session preparation:
  • Arrange and attend briefing calls with clients and our Teneo colleagues
  • Work with the Vox and Design teams to create and produce bespoke course materials, ensuring these are shared with clients/in location as needed
• Produce and share confirmation paperwork and quote documents with clients ahead of sessions
• Secure internal coaches to deliver sessions and resource external coaches, camera operators and other contractors, negotiating fees (as required), sending invitations/confirmation paperwork, and briefing contractors ahead of sessions
• Liaise with clients to organise room logistics for sessions
• Arrange travel, accommodation and other necessities for the team
• Create secure, online video galleries to house in-session recordings for sharing with clients post-session
• Proof-read and edit pre- and post-session outputs including agendas and feedback
• Support in the management of Vox’s state-of-the-art studio and coaching space:
  • Manage weekly orders, manage the kit, set up the rooms for coaching sessions and organise catering
  • Attend coaching sessions, meeting and looking after guests who are visiting the space
• Compile data/analysis for the Client Services Director as required
• Process expenses promptly using established processes and be on hand to answer questions on this as needed to manage customer invoices
• Work with the Client Services Director and Finance team to assist with invoicing, credit control and auditing

Sales and marketing

• Identify opportunities to further support existing clients and work with the Client Services Director and coaches to propose suggestions and win extra work
• Network with internal and external stakeholders e.g. identifying opportunities to show where Vox can help and working with the Client Services Director to action initiatives
• Organise and attend calls/meetings with prospective and existing clients for the Client Services team and coaches to discuss new opportunities
• Produce tailored credentials documents to showcase the Vox offer
• Support on the delivery of marketing efforts such as events, social media outreach
• Work with the Client Services and Design teams to produce marketing materials e.g. proposals, videos and social media assets

Experience: Required

• 2+ years of experience in a fast-paced, professional environment (ideally a client-facing role in an agency)
• Experience of coordinating and communicating with multiple, varied stakeholders
• Experience of building and leveraging relationships and establishing rapport
• Strong attention to detail and an ability to adapt timelines and processes
• Driven and determined to achieve targets and objectives
• Excellent time management skills and an ability to prioritise effectively
• Excellent communication skills, both verbal and written
• An understanding of, and interest in, communications

Desired

• Familiarity with project management tools and CRM systems

Company benefits: 

• Competitive salary (depending on experience)
• 28 days holiday
• Discretionary bonus
• Annual salary review
• Pension (with company contribution: 5% of annual salary)
• Enhanced maternity and paternity leave (depending on length of service) and shared parental leave
• Private medical insurance
• Group Income protection
• Life assurance
• Cycle to work schemes
• Season ticket loans
• Regular social, cultural and charitable activities
• Flexible working with office laptop and phone provided