Project Executive - Channel Performance

Make Your Mark at Ipsos

Are you highly organised, detail-oriented and looking to build a career in project management? Do you enjoy coordinating multiple activities, working with clients and colleagues, and helping to deliver exceptional customer experiences? If so, we'd love to hear from you.

About the Role

As a Project Executive within our Channel Performance team, you'll play a key role in delivering mystery shopping and performance measurement programmes that help clients understand customer experiences, identify opportunities and improve performance. Working as part of our Project Management team, you'll support projects from initial set-up through fieldwork, data delivery and review, helping to ensure projects are delivered accurately, efficiently and to a high standard.

You'll collaborate closely with colleagues across Project Management, Operations and Client Success, coordinating multiple workstreams and stakeholders while maintaining project documentation, timelines and budgets. The role offers excellent exposure to client engagement, project delivery and commercial management, making it an ideal opportunity for someone looking to develop a career in project management within a fast-paced, client-focused environment.

From testing project set-up and quality checking data to preparing client communications and supporting project reviews, you'll make an important contribution to client satisfaction, operational excellence and business performance while representing Ipsos professionally and ethically at all times.

This role can be based in Milton Keynes, St Albans or London. 

About You

Essential Skills

• Experience working in a client-facing environment and managing client queries professionally.
• Strong organisational skills, with the ability to manage multiple tasks, priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail, with experience of checking data and proofreading documents for accuracy.
• A proactive approach, taking ownership of tasks and issues through to resolution.
• Commercial awareness, including an understanding of project budgets or financial tracking.
• Proficiency in Microsoft Office applications and confidence learning new systems.
   

Desirable Skills

• Experience in market research, mystery shopping or a related project delivery environment.
• Experience supporting or coordinating projects involving multiple stakeholders or suppliers.
• Familiarity with digital data collection, validation or reporting processes.
• Interest in developing a career in project management and/or mystery shopping.
• Confidence using AI tools responsibly to improve day-to-day productivity, quality or ways of working.
   

Behaviours

• Demonstrates analytical thinking and strong attention to detail.
• Shows resilience, flexibility and agility when priorities change.
• Uses creative, solution-focused thinking to overcome challenges.
• Takes ownership of work and demonstrates self-awareness.
• Communicates clearly, listens actively and works with empathy.
• Maintains curiosity and a commitment to continuous learning.
• Adopts a service-oriented, client-first mindset.
• Collaborates effectively with clients, colleagues and wider teams.
   

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! About the Team

The Channel Performance Service Line is home to the largest mystery shopping agency in the world.  We complete over one million shops every year in 100+ countries across all industry segments and organization sizes.  We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services.  Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers.  We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.