The Project Coordinator is responsible for coordinating project resources and managing light touch engagements with customers to ensure expectations are met and resources are appropriately allocated. This role involves analyzing SLA data, addressing staffing issues, managing project lifecycles, and ensuring high-quality service delivery to clients.
Position Overview
The role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members are maintaining the required levels of billable hours working with Consultants, PMs and engineers. The second area is working directly with end customers or partners to coordinate light touch engagements to ensure the customers have the required resources and have their expectations met.
Responsibilities
Resource Coordination
- Collaborates with managers of technical delivery resources in the deployment of resources in supported domain/time zones to make suggestions.
- Makes recommendations to business stakeholders on skill/accreditation adjustment to meet business demands. Seeks cross-group and leadership collaboration to guide team members on facilitating skill development.
- Handles escalations and resolves global/complex staffing issues.
- Progresses all active staffing requests within pre agreed SLAs. Analyzes SLA data and coaches others on efficiency to improve results and support compliance, and suggests changes to the leadership team to capture business scenarios accurately through metrics and SLA.
- Escalate to management as required on resource shortages or challenges
- Act as single point of contact for all resource requirements
- Ensure the resourcing tools are daily updated with all internal systems as required
- Manages the non billable usage where applicable
- Ensure consulting obtains their billable target.
- Spot additional opportunities to maximise resource usage to ensure the consistent growth and to remove gaps in diaries.
Project Co-Ordination
- Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
- Ability to keep customer and internal resources fully informed of the status of projects and serve as liaison between all parties.
- Own the engagement lifecycle and be responsible for managing and driving the project to success under control.
- Manages technical resources within budget and project schedule.
- Consistently deliver high-quality services to our clients in a professional manor
- Work closely with customers to ensure the right resources are booked on the right projects at the right time.
Desired Experience\Skills
- Customer Facing Co-Ordination - Experience of coordinating customer facing engagements with a defined delivery methodology
- Ability to drive through change and push towards greater quality and success within the business and with the customer in a constructive manor
- Ability to inspire co-workers to attain goals and pursue excellence.
Cloudflare London, England Office
Riverside Building, 6th Floor, County Hall/The, Belvedere Rd, London, United Kingdom, SE1 7PB
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