About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Business Unit Mission:
All Global, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
All Global maintains ISO 26362 and ISO 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. All Global services incorporate all the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
Job DescriptionThe Project Coordinator supports the day-to-day running of Real-World research projects, helping to ensure participant records are accurate, incentives are processed correctly, and panellist queries are handled efficiently. The role involves coordinating several project administration tasks, updating project trackers, identifying, and escalating issues, and supporting the wider project team to ensure projects run smoothly.
Key Responsibilities
Logistics & Shipment Monitoring
- Monitor the delivery status of participant packs and PSCs.
- Check tracking numbers and review estimated delivery dates.
- Identify any delivery issues and flag them to the relevant team members for follow-up.
- Maintain accurate shipment records and update project trackers as required.
Discrepancy Investigation & Resolution Support
- Support the investigation of discrepancies between Pre-Recruitment Form (PRF) data and Patient Self Completion (PSC) records.
- Gather and organise information needed by the Custom Recruitment (CR) team to investigate and resolve issues.
- Record findings and keep clear documentation of discrepancies and actions taken.
Panellist queries Support
- Support with panellist enquiries received.
- Provide clear, professional, and timely responses to project-related questions.
- Escalate more complex issues where necessary and ensure appropriate follow-up is completed.
Incentive Administration
- Calculate and process participant incentives in line with project requirements.
- Maintain accurate records of incentive payments.
- Review participant completion data to confirm incentive eligibility where applicable.
- Support the wider team with general administrative and project-related tasks as required.
Skills & Experience
- Previous experience in a project coordination, project support, or administrative role would be an advantage.
- Strong attention to detail and a high level of accuracy when working with data.
- Good working knowledge of Microsoft Excel.
- Experience using survey platforms such as Confirmit would be a plus.
- Strong organisational and problem-solving skills.
- Excellent written communication skills, particularly when dealing with participant enquiries.
- Ability to manage multiple tasks and priorities across several projects.
Key Competencies
- Organisation and time management
- Attention to detail
- Problem-solving and investigation
- Communication and stakeholder support
- Ability to work independently and manage priorities
- Accountability and follow-through
Employee Benefits:
- 25 days annual leave
- Participation in a company bonus scheme linked to personal and company performance
- Group Life Cover 4x salary
- Pension 4%/4% employee/employer contributions
- Vitality health
- Staff discount scheme
- Discounted gym membership
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