Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
ServiceNow Programme Manager
About Howden Group
Howden Group is a leading provider of innovative insurance solutions. We are committed to delivering exceptional service and value to our clients. Technology plays a critical role in enabling our growth, operational excellence, and customer experience, and the ServiceNow platform is a key strategic capability across the organisation.
Position Overview
We are seeking an experienced and highly capable ServiceNow Programme Manager to lead and govern the delivery of all ServiceNow programmes across the organisation. This role is responsible for the end-to-end programme management of multiple concurrent ServiceNow initiatives, including but not limited to CMDB, HR Service Delivery (HRSD), Customer Service Management (CSM), Financial Services Operations (FSO), and Workflow Data Fabric (WDF).
The successful candidate will have strong experience managing complex programmes with multiple workstreams, delivery teams, and third-party vendors, ensuring alignment to business objectives, technical standards, timelines, and budgets.
Key Responsibilities
· Programme leadership and governance across all ServiceNow initiatives
· Management of multiple parallel workstreams and dependencies
· Senior stakeholder engagement across IT and the business
· Vendor and system integrator management
· Programme planning, delivery, and execution
· Risk, issue, and dependency management
· Financial and budget management
· Quality assurance and adherence to ServiceNow best practices
· Change, cutover, and operational readiness
· Executive-level reporting and communication
Required Experience
· Significant experience in enterprise programme management
· Proven experience delivering complex ServiceNow programmes
· Strong understanding of the ServiceNow platform
· Experience managing multiple vendors
· Excellent communication and leadership skills
· Delivery of CMDB, HRSD, CSM, FSO, and data-led initiatives
· Agile, hybrid, and waterfall delivery experience
· Experience in regulated or large enterprise environments
· Programme management or ServiceNow certifications
Why Join Howden Group?
· High-impact, enterprise-wide role
· Complex and rewarding delivery environment
· Collaborative and inclusive culture
· Strong professional development opportunities
· Competitive salary and benefits
What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent
