Programme Manager

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

The Programme Manager is accountable for the successful delivery of complex, multi-workstream Cloud & Infrastructure programmes within the TT portfolio.

Reporting to the Head of Delivery, the role owns the commercial, operational, and strategic health of assigned programmes, ensuring that revenue, margin, delivery confidence, and customer outcomes remain in control throughout the lifecycle. Operating at executive level internally and externally, providing early warning signals, strategic direction and recovery leadership where required. You translate sales “wins” into structured, governed, profitable delivery outcomes, protecting both client experience and commercial performance.

Core Accountabilities

Commercial & Financial Ownership

• Programme revenue and margin performance
• Forecast accuracy (monthly and quarterly)
• Change control governance
• Prevention of margin erosion through scope creep or over-servicing
• Recovery planning for distressed or red programmes

You ensure that resource allocation supports profitability, and commercial risk is surfaced early to Delivery & Finance.

Executive Client Leadership

Serve as the primary senior delivery interface for the client.

• Engage at Snr Management / Board level
• Build trust through transparency and predictability
• Lead Programme Boards
• Own executive narrative when delivery risk emerges
• Balance customer satisfaction with commercial integrity

You ensure that the client sees a controlled programme, not fragmented projects, and risks are shared early with credible recovery plans.

Portfolio Integration & Dependency Control

Operating as the single source of truth across all workstreams: 

• Identify and manage cross-project dependencies that threaten critical path
• Aggregate risk exposure across workstreams
• Provide impact modelling when milestones slip
• Maintain a revenue-weighted RAG view
• Align programme trajectory to strategic roadmap commitments

Strategic Alignment & Governance

You define and enforce governance discipline across your programme, ensuring alignment across wider TTUK&I, whilst also meeting client requirements.  

• MSP-aligned stage gates
• PRINCE2-aligned controls at project level
• Clear Definition of Done at milestone level
• Exception reporting thresholds
• Escalation triggers

Delivery Leadership & Capability Development

• Provide leadership and coaching to Senior Project Managers and Project Managers.
• Create a high-performing delivery culture focused on accountability, clarity, and collaboration.
• Drive continuous improvement in delivery standards, governance maturity, and operational effectiveness.
• Support recruitment, capability development, and performance management within the wider delivery function.

Experience & Qualifications

• Proven experience delivering complex technology programmes within the IT services or consulting sector.
• Demonstrable experience managing programmes comprised of multiple technical projects and workstreams.
• Experience delivering Cloud and Infrastructure transformation programmes (Azure, AWS, GCP or hybrid environments).
• Strong understanding of structured delivery frameworks including PRINCE2, MSP, APM or equivalent.
• ITIL awareness desirable, particularly in relation to service transition.

Behavioural Expectations

• Strategic thinker capable of operating across complex delivery environments.
• Strong commercial awareness and financial accountability.
• Calm and credible presence with senior stakeholders.
• Structured and governance-led approach to delivery oversight.
• Highly autonomous while maintaining strong alignment with organisational objectives.
• Committed to building inclusive, high-performing delivery teams.

Must be UK based. This role will operate on a Hybrid model and the successful candidate will be expected to travel in to London on a monthly basis.

Must be able to pass BPSS check

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us, and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
 
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

 We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.