Programme Manager (Financial Services) - 12 Mo FTC

Summary

We are seeking an experienced Programme Manager to lead Financial Services initiatives within the FH&B Transformation activity. This role will act as the day-to-day FS lead, ensuring seamless coordination across all FH&B workstreams, driving delivery of strategic solutions, and supporting innovation in customer financial journeys.

What you'll do

• Own and lead the FH&B Financial Services workstream as the single point of accountability

• Work closely with other FH&B workstream leads to ensure plans are aligned and delivery is integrated

• Manage the full programme lifecycle from discovery and business case development through to governance and delivery

• Engage and manage stakeholders at all levels including Executive Committee, supporting clear decision making

• Deliver practical change by overseeing planning, risks and dependencies and working with Digital, Technology and third party teams

Who you are

• Proven experience managing complex transformation programmes from inception through to delivery, with Financial Services experience essential, ideally within a retail or retailer-linked environment
• Strong programme management capability including governance, delivery frameworks, financial acumen and risk management
• Able to operate confidently at pace and under ambiguity, anticipating issues, managing escalations and driving practical solutions
• Skilled in senior stakeholder engagement up to Executive Committee level, with strong facilitation and communication skills
• Experience working with third-party vendors and matrix teams, with desirable exposure to credit initiatives, customer journeys and workshop-based delivery

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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