Program Manager

Education

Education Level

Education Details

Req

Pref

And/Or

Bachelor’s Degree in Arts/Sciences (BA/BS)

Related Field

X

A combination of education, training and experience may be considered in lieu of a degree.

Work Experience

Experience

Req

Pref

A minimum of 5 years' progressive experience in a related field

X

Licenses and Certifications

Licenses/Certifications

Req

Pref

And/Or

Project Management Professional (PMP) certification through Project Management Institute (PMI)

X

Knowledge, Skills, and Abilities

•

Thoroughly understands the programmatic approach (including global) and possesses the ability to build program structure.

•

Excellent understanding of financial processes with the ability to create pro forma, track project metrics, forecast future trends and manage change.

•

Excellent understanding of the contract process with the ability to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.

•

Ability to work independently and aggressively track to project timelines.

•

Strong communication skills (written, verbal, and presentation).

•

Strong MS office skills (Excel, PowerPoint, Outlook, etc.).

•

Proficiency in working with project management software, i.e.: MS Project.

•

Must have strong presentation and relationship building skills.

Job Responsibilities

•

Cost Management

·   Effectively and proactively plan, create and manage program-level budgets.

·   Accountable for accuracy of Empower cost and actuals based on the signed Statement of Work.

·   Monitor, manage and if applicable, communicate all push, pull, split etc. activity and how it impacts the overall program financials

·   Able to track project metrics, forecast future trends and manage change.

·   Support monthly P&L reporting with account team and regional management.

·   Accountable for Empower financial accuracy across all sub projects.

•

Scope & schedule Management

·   Review and understand the scope of all projects under the program.

·   Ensure SOW reviews are performed for each project under the program.

·   Adequate understanding of the contract process, lead times and responsibilities.

·   Understand the implications of scope changes at the contract level, and impacts to the schedule and financials.

·   Ensure that a full schedule is established, documented and maintained weekly by the PM team for each project in the program.

·   Provide a plan on a page for the program and establish weekly project status and roll up program status reporting.

·   Be able to communicate, at a leadership level, the state of the overall program performance based on schedule and scope performance.

•

Communication Management

·   Develop and execute an efficient internal and external strategy and plan for ensuring communication with all levels of management within the team.

·   Define the criteria and processes for managing and communicating escalations.

·   Ensure sub-project progress communication is aligned to approach, timing, and tool with the audience level.

·   Ensure sub-project Project Managers are working effectively with respective Regional Management, Engineering Management, PMO Management, and Account Team to build strong working relationships built on trust and open communications.

•

Risk Management

·   Monitor and report on risks, issues and situations that are impeding program progress

·   Take a proactive approach in addressing issues to avoid escalations

·   Responsible for ensuring all sub project risks and issues are reported in Empower, managed to resolution or closed

·   Responsible for including risk and issue status and escalation in regular governance reviews

•

Stakeholder Management:

·   Ensure that appropriate stakeholder analysis is done across projects and that all key stakeholder requirements are included in the program Communication Plan.

·   Serve as program trusted advisor.

·   Regularly monitor stakeholder feedback and adjust communication plan as needed.

·   Demonstrates the highest-level of customer care and delight.

·   Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program.

•

Leadership

·   Responsible for development of a program strategy and plan and translate that to the delivering team.

·   Communicate effectively to key stakeholders with regards to the health and progress of the program.

·   Represent WWT's interest in a professional and effective manner - while still maintaining a trusted and respected relationship.

·   Communicate and lead in a way that Inspires and directs the team to a common goal.

·   Motivate and set reasonable and clear roles, responsibilities and objectives for the team to obtain the highest performance possible.

·   Use a proactive approach to problem resolution and conflict, takes charge and makes decisions when needed."