Professional Services Engineer - Talent & Learning

Job Description
HiBob
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
About you:
HiBob is seeking an experienced Talent & Learning Professional Services Engineer (PSE) to join our Customer Success Engineering team. In this critical role, you will be responsible for creating a close relationship with the Product team, and gain a technical understanding of the Talent & Learning platform functionality. Your deep expertise will make you a pivotal resource in driving successful implementations and ongoing client satisfaction.
As a Talent & Learning PSE, you'll be at the forefront of our client engagements, providing technical solutions and hands-on support throughout the Talent & Learning lifecycle. You will work closely with clients' HR-Admins, as well as HiBob's internal Product, R&D, and Customer Success teams.
In addition to your technical expertise, you are a collaborative team player who thrives in a dynamic environment. You value teamwork and actively contribute to a culture of knowledge sharing and mutual support within the Customer Success Engineering team.
**Note: We will only consider candidates located in London who are willing to work in our London office at least two-three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**
Job Requirements
Job requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• At least 2+ years of experience in technical customer-facing roles such as implementation manager, customer engineer or solutions engineer.
• Has the ability to relay technical information to both internal teams and non-technical customers
• Strategic thinking, with excellent technical, communication and problem-solving skills
• Customer-Centric Mindset: Strong customer success orientation with a focus on understanding client needs and ensuring their satisfaction with the implemented solutions.
• Proactive and strategic approach with the ability to work with the right sense of urgency and find creative solutions independently and while collaborating with the team.
• Excellent time management, organization, prioritization, adaptability and ownership skills. Willingness to work in a fast faced environment.

Bonus

• Industry Experience within HR or HR Tech implementation
• SaaS Industry Knowledge: Understanding of the SaaS business model and experience working with subscription-based products.
• Experience with LMS/Learning solutions and Talent platforms
• Experience with tools like Slack, Salesforce, and Asana is an advantage

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions.
Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.