Serve as first client contact, answer and research financial market queries, collaborate with research/data teams for complex issues, manage multiple client conversations, and produce proactive written updates and research notes to help clients derive value from Intropic's data products.
At Intropic, we’re building the future of financial intelligence, where deep market expertise meets the power of AI. Founded in London’s financial centre of Canary Wharf, we exist to transform complex data into clarity, precision, and action. Our culture is shaped by truth-seeking, velocity, and ownership, values that drive how we build, learn, and collaborate every day. We move fast, think independently, and hold ourselves to the highest standards of integrity and impact. Here, curiosity isn’t just encouraged, it’s essential. If you’re driven by challenge, inspired by innovation, and ready to amplify your intelligence alongside a team of exceptional thinkers, Intropic is where your ideas can truly compound.
As a Product Specialist, you will be the first point of contact for our clients. This role is focused on understanding their questions, conducting research, and delivering thoughtful, effective solutions. It goes beyond resolving client questions. By interacting with clients daily, you’ll develop a clear view of their needs and challenges — making you a key voice in shaping our data products. Your feedback will help improve our tools, guide research priorities, and ensure we’re building products that solve real-world problems.
Responsibilities
- Responding to client inquiries related to Intropic’s data and financial markets.
- Performing research and analysis to provide clients with clear, relevant information.
- Collaborating with internal research and data teams for more complex questions.
- Managing multiple client conversations at once, prioritising effectively and responding with urgency.
- Helping clients understand Intropic’s data and ensuring they get the most value from their subscriptions.
- Proactively engaging with clients through written content — this could include short and quick updates or longer research notes.
Requirements
- Have a strong interest in finance and financial markets.
- Are a quick learner who can pick up new concepts and tools with ease.
- Handle pressure and fast-paced environments well.
- Are confident juggling several tasks or conversations at once.
- Have excellent communication skills, both written and verbal — you can explain complex ideas clearly and professionally to a wide range of audiences.
- Are naturally curious and enjoy digging into questions to find effective solutions.
- Are comfortable talking to people, including senior professionals.
- Have a calm, easygoing demeanour that helps build trust with clients.
Similar Jobs
Fintech • News + Entertainment • Software • Database • Financial Services
Manage post-sale relationships and revenue for Direct Data and Workflow products. Drive adoption, renewals, and account expansion through POCs, upsells, and stakeholder engagement. Translate client feedback into product roadmap input and scale commercial playbooks while meeting revenue targets and partnering with Account Managers and Sales Engineers.
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Software • Database • Analytics
Design, develop, test and maintain the UKI edition of a core healthcare product. Deliver features, integrations, reports and data migrations; investigate and resolve defects; produce technical specifications and documentation; participate in Scrum ceremonies; support release readiness, automated testing and continuous improvement; collaborate with product, implementation and support teams.
Top Skills:
Ci/CdDevOpsFhirGenerative AiHl7HTMLIntersystems HealthshareIntersystems TrakcareJavaScriptLarge Language Models (Llms)Rest ApisSource ControlSQLWeb Services
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Lead CX transformation engagements for financial services, designing customer strategies, journeys, operating models and AI-enabled solutions. Conduct research, synthesize insights, define requirements, facilitate workshops, and support implementation and business development.
Top Skills:
AICRMGenesysIntelligent AutomationMicrosoft DynamicsNiceSalesforceServicenow
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
