Product owner - Audio Visual

The role:
Morningstar are looking for a product owner, responsible for Morningstar's audio visual experience.
Working closely with our support teams, you will have oversite of all audio visual technologies used by our colleagues in meeting and conference spaces, providing standards, operating procedures, global project delivery and escalated support.
You will proactively deliver service, communicate across technical and non-technical teams and maintain minimal business disruption in the event of any service issues that may operationally impact the business.
Responsibilities:

• The role will be responsible for the strategic direction, implementation, and service delivery of audio visual technologies to drive collaboration and productivity

• Collaborate with stakeholders to understand their goals and align technology solutions with desired business outcomes

• Constantly evaluate industry trends and the product landscape to determine how they apply to the end user collaboration experience

• Support regional operations and engineering teams that provide 24x7 support to end users, ensuring best practices are developed, followed and service levels are met

• Lead engineering and execution of technology collaboration projects and other related initiatives through all stages of development and implementation

• Strong affinity for process and metrics to help drive experience improvements

• Manage and deliver projects related to global office infrastructure and collaboration technology

• Establish, maintain positive working relationships with EMEA, Americas, and APAC business leaders and stakeholders

• Collaborate with global technology peers to contribute to and maintain technology roadmaps

• Negotiate, evaluate, manage and select vendor partners and contractors

• Development of service business cases including financial modelling and planning

Requirements:

• A degree in a relevant technical field (Computer Science, Management Information Systems, etc...)

• 3+ years' experience of product ownership for office collaboration hardware / audio visual

• 10+ years technical experience working in end user compute / infrastructure support

• Analytical thinking, organizational skills, flexibility with the ability to handle, prioritize and lead multiple tasks

• Strong time management skills and the ability to balance high quality work standards against time constraints

• Demonstratable vendor management experience

• Possess excellent interpersonal skills and able to effectively translate technical subject matter into everyday language

• Good understanding of IT security concepts and best practices

• Self-motivated, ability to work in a team and able to motivate others towards common goals

• Experience creating and managing budgets

Travel Requirements:

• Occasional international travel

Location:

• This position is based from our London office

Supervisory Responsibilities:

• Not immediate, but potential for future

301_MstarEurLtd Morningstar Europe Ltd (UK) Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.