Product Operations Manager

This is a full-time hybrid role for a Product Operations Manager at Zodia Custody.  We are seeking a detail-oriented and collaborative Product Operations Manager to help us scale our growing Product lines and organization. This role acts as a crucial bridge between Product, Technology and Operational teams such as Finance; Client Services & Revenue Operations, ensuring Zodia Custody delivers value to our clients.

What You'll Be Doing

Product Planning:

• Lead quarterly and monthly product planning cycles, track OKRs, and drive alignment across all product functions on roadmap priorities and timelines.
• Drive alignment across product functions on roadmap priorities and execution timelines

Streamline Prioritization:

• Collaborate closely with Product Innovation, to capture the incoming demand pipeline
• Facilitate prioritization workshops and cadence meetings to help Product Managers balance core roadmap delivery with innovation initiatives
• Provide structure and data-driven insights to support transparent and efficient decision-making across product teams
• Maintain visibility of prioritized features and pilot projects, tracking progress and handoffs between Innovation, Product Management and technology teams

Optimize Operational Workflows:

• Support product related processes such as digital asset or vendor assessments
• Define and improve product-related operational workflows, including manual billing processes, incident handling, and SLA management
• Collaborate with Finance, Customer Support, and Revenue Operations to coordinate billing-related process changes and escalations
• Document and maintain playbooks and process documentation impacting product delivery and customer experience

Manage the Product Toolbox:

• Own and optimize our product management tools (e.g., Jira, Asana, Confluence), ensuring consistent usage, and providing training and support to the teams

Enable Data-Driven Decisions & Launches:

• Build and maintain product performance dashboards and launch readiness reports, coordinate launch calendars with Product Marketing, and monitor key operational KPIs to proactively address issues

About Zodia Custody  

Zodia Custody is the leading institution-first digital asset custodian, formed through a partnership between Standard Chartered, Northern Trust, SBI Holdings and National Australia Bank. Our mission is to enable institutional investors worldwide to fully embrace the potential of the digital asset future in a secure and reliable manner. By combining cutting-edge technology, robust custody solutions, and a focus on governance and compliance, Zodia Custody meets the complex needs of institutional investors. 

What You Need – Skills

• An interest in digital assets
• Proven experience in a Product Operations or technical Project Management / Scrum master role within a FinTech or technology company.
• Demonstrated ability to manage strategic planning cycles (e.g., quarterly planning, OKR setting) and complex project roadmaps. Strong organization, project and time management skills 
• Hands-on experience improving operational processes, particularly those involving cross-functional collaboration
• Excellent communication and stakeholder management skills, with a proven ability to act as a bridge between technical and business teams.
• A strong ability to establish and maintain effective working relationships with internal and external stakeholders 
• Proficiency with modern product management software such as Jira and Confluence.

What You Need – Attitudes:

• A “can do” attitude. We deliver high-quality work on quick timelines. Owning a problem doesn't scare you, but empowers you to take 100% responsibility to help Zodia achieve its goals  
• A desire and drive to learn, grow and have a quick impact on an expanding team. What’s new doesn’t scare you but excites you.
• An ability to summarize findings and prepare recommendations that effectively communicate gaps, trends, patterns, and relevant information to a senior/executive-level audience

What's Nice to Have

• Knowledge / experience in product within a digital assets environment
• Advanced skills with data visualization tools
• Additional languages are a plus

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health and dental care
• Critical Illness cover
• Life Insurance
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)