The team
The Membership & Growth team sits at the heart of Zopa’s product ecosystem. We’re part of the Product Enablement tribe, responsible for building and maintaining the central services that power every product across the business.
Our focus is customer data for the whole bank. This includes everything from identity and income through to marketing preferences. This data underpins how every product works, from lending decisions to new product launches and cross-sell strategies.
It’s a team with broad reach and real impact. You’ll work across all product areas, partnering with teams throughout Zopa to make sure the customer data they rely on is accurate, reliable, and ready to scale as we grow.
This is a great opportunity to step into a central role with high visibility, where you’ll shape the foundations that enable the business to grow.
A day in the life:
Shape the strategy, and own and prioritise the roadmap for core customer data services across the whole of Zopa
Work closely with engineers to improve system resilience and evolve legacy services
Partner with product teams across Zopa to understand their data needs and challenges
Identify opportunities to solve multiple problems with scalable, reusable solutions
Balance technical improvements with clear business value and outcomes
Collaborate with teams like data, privacy, and product marketing on cross-functional initiatives
- Support key business priorities such as cross-sell by improving data quality and accessibility
Act as the connective tissue between teams, joining the dots across different product needs
About you:
You have product management experience and are comfortable owning and delivering roadmaps
You’ve worked on backend services or platforms and understand how systems operate under the hood
You’re a strong systems thinker, able to understand how different components interact and scale
You’re technically minded, but always grounded in business impact
You’re proactive and curious, with a drive to learn and build deep domain expertise
You’re comfortable working across both legacy and modern systems
You’re skilled at stakeholder management and can prioritise effectively across competing needs
You enjoy enabling others and are motivated by impact beyond just user-facing features
Added bonus:
Experience working with customer data, privacy, or regulatory considerations such as GDPR
Exposure to cross-sell or growth-focused initiatives
Experience working in scaling organisations
Zopa Bank London, England Office
Tooley Street, London, United Kingdom, SE1 2QG
