The team
The Membership & Growth team sits at the heart of Zopa’s product ecosystem. We’re part of the Product Enablement tribe, responsible for building and maintaining the central services that power every product across the business.
Our focus is customer data for the whole bank. This includes everything from identity and income through to marketing preferences. This data underpins how every product works, from lending decisions to new product launches and cross-sell strategies.
It’s a team with broad reach and real impact. You’ll work across all product areas, partnering with teams throughout Zopa to make sure the customer data they rely on is accurate, reliable, and ready to scale as we grow.
This is a great opportunity to step into a central role with high visibility, where you’ll shape the foundations that enable the business to grow.
A day in the life:
Shape the strategy, and own and prioritise the roadmap for core customer data services across the whole of Zopa
Work closely with engineers to improve system resilience and evolve legacy services
Partner with product teams across Zopa to understand their data needs and challenges
Identify opportunities to solve multiple problems with scalable, reusable solutions
Balance technical improvements with clear business value and outcomes
Collaborate with teams like data, privacy, and product marketing on cross-functional initiatives
- Support key business priorities such as cross-sell by improving data quality and accessibility
Act as the connective tissue between teams, joining the dots across different product needs
About you:
You have product management experience and are comfortable owning and delivering roadmaps
You’ve worked on backend services or platforms and understand how systems operate under the hood
You’re a strong systems thinker, able to understand how different components interact and scale
You’re technically minded, but always grounded in business impact
You’re proactive and curious, with a drive to learn and build deep domain expertise
You’re comfortable working across both legacy and modern systems
You’re skilled at stakeholder management and can prioritise effectively across competing needs
You enjoy enabling others and are motivated by impact beyond just user-facing features
Added bonus:
Experience working with customer data, privacy, or regulatory considerations such as GDPR
Exposure to cross-sell or growth-focused initiatives
Experience working in scaling organisations
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our approach to AI in interviews
At Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs.
Because of that, we want to be transparent about how we think about AI use during our hiring process.
Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other.
Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.
Zopa Bank London, England Office
Tooley Street, London, United Kingdom, SE1 2QG
