About us
GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!
This role will be working within the Turbo Growth team in our Global Growth Group. Global Growth Group is a cross-functional organisation that is responsible for acquiring and growing SMBs. This team owns most of the early life merchant journey from merchant signup to getting them ramped.
The Product Manager will work closely with the team’s Product Designer and Engineering Manager to develop and prove hypotheses through experimentation and possibly bigger bets. You will also collaborate closely with Product Marketing, Customer Success, and other Product teams to achieve your goals.
What excites you- Delivering customer and business value: Being relentlessly focused on understanding and solving the customer problems which result in them using GoCardless as much as they can.
- Problem discovery and prioritisation: Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and your prioritisation process.
- Data-led decision-making: Using quantitative and qualitative evidence to support your decisions and opportunity identification.
- Experimentation: Breaking the problem down into manageable chunks, hypothesis testing using A/B testing frameworks.
- Influencing and communication: Building collaborative relationships with your team, stakeholders and executives to deliver change effectively across your remit. This includes growing to become the ‘go-to’ person for your product area; translating complex, technical problems into understandable concepts; and convincing stakeholders of the best approach using structured reasoning.
- Leadership: Setting direction and coordinating action across a range of teams and functions.
- Shipping stuff: Working with your team to support changes to completion, delivering consistent positive impact across your product area.
- Delivery of impact: You are focused on delivering business value through experimentation and have experience of doing that.
- Exceptional problem-solving and analytical skills: We want our Product Managers to have an outstanding ability to tackle valuable customer and business problems. At GoCardless we start by asking ‘why?’, and a data-led approach is central to how we run Product. You have a customer centric approach and have experience talking to customers. You are comfortable with qualitative and quantitative analysis.
- High agency: We’re after people who aren’t afraid of a challenge and will take ownership of problems they come across and help to resolve them and adapt to a constantly changing environment.
- Collaborative leaders: Product roles bring responsibility without direct authority. We’re looking for leaders who can motivate and earn the trust of stakeholders and teams with a collaborative approach.
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Base salary range: £82,400 - £123,600
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
- Wellbeing - stay healthy with dedicated support and medical coverWork away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Equity - all permanently employed GCs get equity to help you make a valuable contribution
- Parental leave - to suit everyone embarking on life's great adventureLearning Budget - lead your own development with an annual learning budget
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.
Diversity & InclusionWe’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of June 2022;
Female Employees - 46%
Ethnic background - 32%
Identify as LGBTQIA - 10%
Neurodivergent - 9%
We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
SustainabilityWe’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
GoCardless London, England Office
London, United Kingdom
