Product Governance Manager

Welcome to Hastings Direct

We’re a digital insurance provider with bold ambitions to become the best and biggest in the UK market. Over recent years, we’ve made huge investments in our digital capabilities, underpinned by our strong 4Cs culture, to ensure we continue to deliver market leading  experiences for our customers.  

We provide insurance for over four million customers, every interaction with us is shaped by thoughtful design, data-led decision making and a deep understanding of customer needs.  

Our Commercial, Digital and Marketing teams sit at the heart of this journey – combining entrepreneurial thinking, analytical insight and creativity to build market leading customer experience.  

From pricing and proposition design to intuitive digital journeys and compelling tone of voice, our teams are passionate about creating experiences that are not only effective, but genuinely enjoyable.  

As we continue to grow as an increasingly digitised business, our colleagues play a critical role in driving change, shaping the future and making a meaningful difference for our customers every day.  

Role overview:

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Product Governance Framework Oversight​

Maintain and enhance a robust product governance framework, ensuring compliance with FCA PROD rules for product design, approval and review. Provide Product Governance oversight, challenge and evidential review across the full product lifecycle, including new product approval, implementation and launch readiness, distribution strategy oversight, in-life monitoring, product change, annual product review, fair value assessment, closed book oversight, withdrawal and post-withdrawal close-out. Assess the completeness, quality and sufficiency of evidence supporting Product Governance decisions.​​

Fair Value Assessments (FVA) & Consumer Duty Compliance​

Assess and challenge whether products continue to deliver fair value, escalating concerns where appropriate and ensuring fair value assessments are appropriately evidenced in line with FCA PROD 4 requirements. Use appropriate MI and KPIs to monitor ongoing customer outcomes and identify risks early. Identify issues, recommend actions, track agreed actions and escalate overdue or ineffective where product or value concerns are identified.​​

Product Monitoring & Customer Outcomes​

Regularly analyse key performance indicators to identify potential customer detriment. Represent the voice of the customer through constructive challenge across product-related changes and business initiatives​​

Documentation & Policy Governance​

Provide Product Governance oversight and challenge of outcome-critical customer documentation changes, including policy wording governance where relevant, to ensure changes are appropriately evidenced, assessed for customer understanding and escalated through the agreed governance route where required.​​

Stakeholder Engagement & Regulatory Guidance​

Act as the Product Governance subject matter expert, applying strong knowledge of FCA PROD, Consumer Duty and ICOBS requirements and working with Compliance on regulatory interpretation, advice and challenge where appropriate. Provide pragmatic regulatory guidance to cross-functional teams including Product, Underwriting, Risk, and Compliance.​

Support alignment between product manufacturing (AICL / Hastings), as per FCA expectations for manufacturers and distributors.​  

Job details:

• Product governance, product lifecycle oversight or regulated insurance product experience.​
• Creating & maintaining product documentation​
• Product assessments & reviews​
• Understanding distribution chain impacts on product value​
• ​Strong ability to interpret MI and identify emerging risks relating to fair value and customer outcomes.​
• ​Able to influence stakeholders at all levels and embed a culture of strong governance.​
• Skilled in managing competing priorities with a hands‑on approach.​

Essential skills/experience: 

• Oversee the development, application, and continuous improvement of a robust product governance framework covering new products, product changes, and ongoing oversight. Assess whether product governance submissions are supported by sufficient, appropriate and timely evidence, including clear rationale, data limitations, customer outcome assessment, fair value assessment, challenge, actions, owners, due dates and closure evidence.​
• Oversee and coordinate Annual Product Reviews and Fair Value Assessments, providing governance oversight, constructive challenge and evidential review to confirm that conclusions are supported by sufficient, appropriate and timely evidence.​
• Monitor product MI and customer outcome indicators to identify emerging risks, recommend appropriate mitigation and escalate concerns where required.​
• Represent the voice of the customer in product forums and provide constructive challenge to ensure product decisions appropriately consider Consumer Duty outcomes. Identify, assess and challenge foreseeable harms and ensure appropriate mitigations, ownership and escalation are documented.​
• Oversight/challenge of outcome-critical documentation (e.g., policy wordings, NTP, IPID) ensuring regulatory clarity and accuracy.​
• Apply strong working knowledge of PROD, ICOBS, Consumer Duty and Pricing Practices requirements to support and challenge compliance across the product lifecycle, working with Compliance on regulatory interpretation, advice and challenge where required.​

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website  

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…  

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail  

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus  

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen  

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support  

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs  

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….  

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: