Jobs at Hastings Direct

Own and execute the third-party (TPPD) claims commercial strategy to optimise claims spend and indemnity savings. Drive data-led performance improvements, manage supplier contracts and commercial relationships, mitigate risk and ensure business continuity, and coach junior team members while delivering measurable trading outcomes.

Leads a team of Data Scientists and delivers machine learning and statistical modelling solutions across the insurance business. Owns projects from exploration and experimentation through production deployment, monitoring and optimisation. Partners with stakeholders, Data Engineering and Technology teams to identify commercial opportunities, build scalable models, evaluate data sources, ensure governance, and translate technical findings into actionable business insights.

Design and maintain a scalable email design system, including reusable components, patterns, documentation, and responsive templates for CRM, lifecycle, promotional, service, and transactional communications. Ensure work aligns with brand standards, accessibility requirements, and email client constraints. Collaborate with stakeholders and cross-functional teams while applying Figma-based design system workflows and considering HTML email development and marketing automation platforms.

Own UK corporate tax compliance, including corporate tax returns, Pillar II calculations, R&D tax credits, interest restriction calculations, reporting, and statutory disclosures. Support tax advisory projects, tax authority enquiries, risk mitigation, process automation, and collaboration with internal teams, auditors, and external advisers. Manage and develop a tax graduate while providing commercial tax advice in a fast-paced insurance business.

Oversee product governance across the insurance product lifecycle, including product approvals, annual reviews, fair value assessments, customer outcome monitoring, documentation, and product changes. The role applies FCA PROD, ICOBS, Consumer Duty, and pricing requirements; challenges evidence and risk assessments; identifies customer detriment; tracks remediation; and provides regulatory guidance to Product, Underwriting, Risk, and Compliance stakeholders.

Owns claims product prioritization, user stories, requirements, acceptance criteria, testing, backlog management, sprint planning, and delivery of transformation initiatives. The role works with business and technical stakeholders, oversees OAT documentation, and develops expertise in the Guidewire core platform.

Supports motor claims commercial strategy by analyzing claims inflation, market movements, performance trends, and emerging claim behaviors. Develops management information and data visualizations, collaborates with internal teams and suppliers, monitors claims performance, and helps implement initiatives to improve commercial outcomes. Requires claims management experience, strong analytical and commercial skills, familiarity with P&L drivers, and the ability to support change in a matrix organization.

Owns personal-loan pricing and trading strategies, using SQL and analytical tools to optimize rates, improve automation, monitor performance, and support financial plans. The role collaborates with modelling teams, analyzes multiple data sources, provides insights to senior leadership, ensures regulatory compliance and fair customer outcomes, and acts as a commercial subject-matter expert while developing supporting analysts.

Leads strategic market-modeling projects from discovery through implementation for live insurance pricing. Develops and improves statistical and machine learning models, ensures governance and fair customer outcomes, and collaborates with pricing, underwriting, data, and ML engineering teams. The role owns complex analytical problems, supports model deployment, mentors junior colleagues, and communicates technical recommendations to varied audiences.

Leads risk pricing strategy, model development, deployment, governance, and performance optimization for a UK motor insurance portfolio. Oversees GLM and machine learning pricing models, ensures regulatory compliance and auditability, translates analytical findings for senior stakeholders, and manages pricing initiatives from concept through deployment. Partners with underwriting, finance, retail, and engineering teams while developing a team of pricing managers and analysts.

Owns end-to-end digital experimentation and conversion optimisation, including roadmap management, hypothesis development, test briefing, stakeholder sign-off, measurement, analysis, and recommendations. Conducts competitor research and supports proposition and MVP delivery. Improves insight-driven ideation, prioritisation, UX execution, QA, reporting, and communications. Requires strong ecommerce optimisation experience, commercial analysis, user research, web analytics, UX, content, and hands-on A/B testing expertise.

Lead a team of Risk Pricing Analysts to develop, improve and implement risk pricing models, integrate new data and analytical techniques, run pricing projects to meet profit and growth targets, mentor analysts, and ensure fair customer outcomes and regulatory training compliance.

The Risk Pricing Manager will develop and optimize risk pricing strategies, focusing on multicar households to drive profitable growth and customer loyalty, while collaborating cross-functionally.

Build and maintain machine learning pipelines for market pricing, productionize Python models and data science workflows, and improve testing, release, monitoring, versioning, and governance. Investigate data, model, and pipeline issues; automate manual processes; and ensure workflows are traceable, auditable, documented, and reliable. Collaborate with pricing, data science, data engineering, ML engineering, governance, and business stakeholders in a regulated environment.

The Java Developer will design, code, and implement features for insurance policy and claims handling systems, ensuring compliance with regulatory changes. Responsibilities include testing, debugging, and collaborating with stakeholders while using a test-driven approach to software development.

Lead pricing implementation and BAU delivery for the rating engine: gather requirements, design and build pricing algorithms in Python/SQL, run testing and pre-release activities, provide data-driven insights, document pipelines, and mentor pricing engineers while driving process and team development.

Lead analysis and development of insurance pricing solutions using new and existing data. Own end-to-end delivery of pricing changes, monitor performance metrics, identify trends, extract value from datasets, and support the development of junior analysts.