Advocate for Veeva RIM Submissions, Submissions Archive, and Publishing products by educating customers, communicating product roadmaps, gathering and prioritizing feedback, creating problem statements, and supporting product innovation. The role requires life sciences regulatory operations or affairs expertise, customer-facing consulting or liaison experience, and the ability to translate business and technical requirements for diverse stakeholders across Europe.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Veeva is looking for a highly motivated individual with real-world life science industry experience in Regulatory Operations or Regulatory Affairs to drive customer success with our Veeva Regulatory Information Management (RIM) products in Europe. If you are a person who has a blend of experience building regulatory submissions and understanding of the key technical product features behind these processes, then this could be the role for you!
Product Experts play a key role in the product organization, supporting software product managers specialising in Submissions, Submissions Archive and Publishing applications. You will advocate the voice of the customer by creating problem statements, using a blend of your industry knowledge, experience with European/ ROW regulations, and an understanding of real need behind the ask, to help shape the product roadmap for Submissions, Submissions Archive, and Publishing. Product Experts build strong relationships within the Veeva RIM community, lead educational campaigns, create content to showcase Veeva RIM, and represent the product organization in online communities, customer meetings and at industry events.
This role is ideal for someone passionate about RIM processes, eager to collaborate with customers from end users to executives, and excited to drive their success. You should have the skills and personal characteristics to work with autonomy, proactiveness and drive – demonstrating the ability to succeed where there is ambiguity in a fast-moving environment.
What You'll Do
- Be the product evangelist and provide subject matter expertise for the Veeva RIM products, especially focused on the Veeva Submissions, Submissions Archive and Publishing use cases and associated features.
- Stay up to date with the latest features and roadmap direction and be able to communicate the future roadmap vision.
- Provide education for Veeva RIM customers in our Customer Communities and a range of forums. Product experts are key in communicating the value of our products, the customer business problems we are solving and presenting product functionality.
- Engage with customer stakeholders to communicate product roadmap and vision.
- Contribute to best practices and process recommendations within the Veeva RIM product suite.
- Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback into problem statements, identifying the needs of the customer, feeding these insights into roadmap strategy and release planning.
- Collaborate with Product teams to deliver valuable content and resources for product and release communication.
- Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support.
Requirements
- 3+ years within the regulatory industry for life sciences in Regulatory Operations, Regulatory Affairs, or related areas. Note that typical candidates will often come from Submission Publishing, Submission Managers, Regulatory Affairs Consultants and Specialists.
- 3+ years of experience working in consulting, solution consulting, support, or business liaison roles.
- Experience in using and/or implementing RIM applications and processes including substantial experience working with document management, submission building, publishing, and archiving electronic submissions.
- Ability to understand customer business requirements and to translate them to problem statements that clearly identify the needs of the customer – communicated to both business and technical stakeholders.
- Ability to understand technical specifications and software development documentation and translate them to end users and business teams.
- Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote.
- Strong analytical skills and English skills (written, verbal, and formal presentations).
- Self-directed team player with a positive attitude.
- Willingness to travel up to 15%, including travel to the USA.
- Based in Europe (with ability to work across time zones).
Nice to Have
- Veeva Product experience
- Fluency in another European language
- Experience performing software demonstrations and creating engaging videos
Interviewing with Veeva
- Follow the application process and submit your resume.
- Within 3 days, you will receive a link to a personality assessment administered by a third party.
- Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
- If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
- Once all interviews are complete, the manager will be in touch with a final decision.
We value your time and believe in a transparent hiring process. Here is the process you can expect.
#RemoteUK#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Veeva London, England Office
London, United Kingdom
Similar Jobs
AdTech • Artificial Intelligence • Big Data • Machine Learning • Marketing Tech • Mobile • Software
Lead technical direction for mobile ad SDK and ad format development, owning architecture, cross-platform compatibility, system performance, reliability, testing, experimentation, and release strategies. Drive ambiguous cross-team initiatives, mentor engineers, influence roadmap decisions, uphold engineering standards, and contribute to hiring and leveling. The role focuses on scalable, low-latency systems using JavaScript, HTML5, and CSS technologies.
Top Skills:
AgileAndroid SimulatorsAws Device FarmCss PreprocessorsHTML5Ios SimulatorsJavascript Es6+Mobile SdksPlaywrightSelenium
Cloud • Information Technology • Security • Software • Cybersecurity
Leads a UK enterprise sales team of six Account Executives selling Zscaler security solutions to large organizations. Responsibilities include recruiting and developing sales talent, forecasting revenue, creating individual development plans, solving customer challenges, collaborating with marketing and product teams, managing strategic partners, generating pipeline, and closing enterprise opportunities. The role requires consistent achievement against sales targets and executive-level engagement with customers and channel partners.
Top Skills:
SaseZscaler Zero Trust Exchange
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Designs and supports IP core and transport network solutions for customer projects. Responsibilities include requirements analysis, high-level architecture, integration planning, troubleshooting, testing, acceptance, migration, technical documentation, stakeholder coordination, customer workshops, and operational handover. The role also supports proposals and solution estimates while contributing to network automation, knowledge sharing, and Ericsson solution reuse.
Top Skills:
BgpCcdCcnaCcnpCiscoCloud InfrastructureCnisEricsson Ip NetworkingEricsson PlatformsEvolved Ip NetworkHuaweiIp NetworkingIp/MplsIs-IsJncipJuniperL2/L3 VpnsNetwork AutomationNetwork ResiliencyNetwork SecurityNetwork SynchronizationNfviNokiaObservabilityOspfQosRoutingScriptingSwitchingTelecommunicationsTelemetryTraffic Engineering
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
