Product Director, Experience

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

As Product Director for the Experience teams at the FT, you will shape how a global audience engages with gold-standard journalism across platforms, formats and moments of the day.

Working closely with the newsroom, you will define and evolve how our core consumer products, including FT.com and the FT App, feel and function for users. You will also play a significant role in shaping the product experience of FT Professional, a large and strategically important B2B offering, alongside newer propositions such as FT Edit, designed for lighter or more time-constrained engagement.

In this role, you will influence how people discover, navigate and interact with the FT’s journalism across formats and distribution channels. You will guide teams working on storytelling capabilities, navigation and content discovery, ensuring our products support both quick orientation and deeper engagement with complex stories. Your work will be pivotal in strengthening the FT as a daily habit for more users worldwide.

Your focus will be on helping the organisation develop a deep understanding of its audiences, forming clear diagnoses of the problems we need to solve, and guiding teams toward simple, effective solutions. You will bring strong product judgement and a willingness to engage with the details, while empowering teams to work with autonomy, focus and confidence.

• Lead experienced product teams shaping how the FT’s journalism comes to life digitally, bringing together storytelling, navigation and discovery across our most important products.
  
• Set a clear vision for how FT’s consumer and professional products enable distinctive digital storytelling, helping audiences discover, understand and return to our journalism across platforms, formats and devices.
  
• Work closely with Editorial partners to explore storytelling formats and ensure product decisions support journalistic purpose.
  
• Help teams build shared understanding of user needs, audience behaviours and the strategic context behind their work.
  
• Create an environment that balances several concerns at once: when to move quickly and iterate, when to slow down and understand users deeply, and when alignment across the organisation matters most.
  
• Reduce complexity in user journeys and ensure our products feel easy to navigate across devices.
  
• Partner with Engineering, Design, Data and Commercial teams to keep the experience reliable, fast and cohesive.
  
• Support clear prioritisation so teams stay focused on the problems that matter most.
  

• Bring strong experience building and evolving consumer-facing digital products at scale.
  
• Combine strategic thinking with comfort getting close to the details when it matters.
  
• Build trust across functions and enjoy close collaboration with Editorial colleagues.
  
• Are comfortable navigating ambiguity and helping teams move from uncertainty to clarity.
  
• Strike a thoughtful balance between moving fast and moving deliberately, depending on how well understood the opportunity is.
  
•  Empower teams to do great work with a high degree of autonomy, while offering strong product judgement, subject-matter expertise and constructive challenge.

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.