Product Commercial Manager

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

We’re looking for a Product Commercial Manager to join our Pricing & Product Operations team and help strengthen how we understand, demonstrate and measure the commercial value of our products.

This is a newly created role with the opportunity to build a new capability within IRIS. You’ll work across Product, Pricing and go-to-market teams to ensure product investment decisions are grounded in clear evidence of customer value and demand, helping us understand not just what we should build, but why it matters commercially and how we know it has delivered.

You’ll develop a consistent approach to value cases, support product teams in applying it and use customer, product and commercial data to understand the value our products create. You’ll also help connect this evidence to pricing, packaging, launches and renewals. A key part of the role will be using AI and automation to make this approach scalable, building repeatable tools and workflows that product teams can ultimately use themselves.

• Develop and own a consistent approach for assessing the customer and commercial value behind product investments.

• Partner with product teams to build evidence-based value cases and provide clear commercial recommendations on significant investments.

• Quantify the value our products deliver and help translate this into compelling propositions, pricing and commercial decisions.

• Define how value should be measured before launch and track performance against expected adoption, demand, pricing and revenue outcomes.

• Analyse customer usage and behaviour to understand realised value and inform customer segmentation, pricing and renewal strategies.

• Provide recommendations on whether to continue, scale, change or retire products and initiatives.

• Support major pricing reviews and new product launches alongside the Senior Pricing Director.

• Build AI-enabled tools and repeatable workflows that make value analysis scalable across the Product organisation.

• Turn complex data and analysis into clear commercial recommendations for Product, go-to-market and senior stakeholders.

We’re looking for someone with a strong commercial analysis background who enjoys using data to understand performance, challenge assumptions and support better business decisions.

• Experience in a commercial analysis, commercial finance, pricing, strategy or similar analytical role.

• Strong experience building commercial models, business cases and data-led recommendations.

• Confidence analysing areas such as revenue, customer behaviour, demand, pricing and commercial performance.

• Strong analytical skills and the ability to work with incomplete or complex data to reach a clear conclusion.

• An understanding of how customer value translates into commercial outcomes and business decisions.

• Experience with SaaS or recurring revenue metrics such as ARR, retention, churn, margin and customer cohorts would be beneficial.

• Confidence presenting commercial insights and recommendations to senior stakeholders.

• A hands-on, curious approach with the ability to challenge assumptions and turn complex analysis into a clear commercial story.

• An interest in using AI and automation to improve and scale analytical processes.

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.
  

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

1. Application review — we assess your experience and potential

2. Initial call — a short conversation to learn about you and share more about the role

3. Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

4. Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.