Product Advocate, Voice of the Customer

Your role at Dynatrace

Move fast, make an impact. We're hiring a Senior Product Manager to own our response to customer needs in a fast-moving market. You are pragmatic, customer-obsessed, and ready to build the connective tissue between customer reality and our rapid product decisions. In this role, you’ll work in a rapidly evolving landscape, ensuring critical customer needs are captured and addressed with urgency and transparency. You'll directly influence our product direction, empowering our teams to deliver innovative solutions at speed. Join us and help shape the future of our product in a dynamic environment.

In this role, you

• will be the one who brings clarity to chaos.
• excel at building bridges, fostering trust and alignment between our customers' needs and our internal teams' goals.
• have a proven ability to navigate the inherent tension between customer expectations and development capacity, making you a skilled negotiator and a pragmatic strategist.
• will have a direct impact on customer satisfaction, organizational efficiency, and product prioritization.
• will represent our most strategic customers inside the company — and ensure their needs translate into clear, data‑driven insights for Product Leadership.
• are a trusted voice, a calm problem solver, and a key builder of our long‑term escalation and RFE operating model.

What You´ll Do:

• Own the Customer Feedback Process: Design and manage our end-to-end process for enhancement requests, translating customer needs into clear, data-driven priorities for our product teams.

• Serve as a Key Customer Advocate: Act as the primary point of contact for our most strategic enterprise customers, managing escalations with empathy and ensuring transparent communication.

• Drive Strategic Insights: Create cross-functional visibility by building dashboards and reports that highlight the business impact of customer needs and emerging trends.

• Improve Operational Excellence: Continuously refine and automate our tools and workflows to ensure customer feedback is handled efficiently and professionally.

• Experience with the Dynatrace platform
• Deep customer empathy and the ability to understand what customers really need.
• Strong diplomacy, negotiation, and crisis‑management instincts.
• Excellent communication skills — written, verbal, and executive‑facing.
• Ability to build trust quickly with both unhappy customers and internal leaders.
• A product mindset: you understand how product, engineering, and roadmap processes work.
• Comfort working with data to evaluate demand, impact, and prioritization.
• Experience in Product Management, Engineering, Post‑Sales, or a similar role that bridges customer needs and product reality.
• You ask the right questions, challenge assumptions, and keep pushing until you understand the full picture.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary according to this position, which is EUR 85,000 gross per year (based on full-time). We offer a higher salary in line with qualifications and experience.