Worker Sub-Type:
Regular
Job Description:
Summary
The Principal Implementation Engineer is a senior hybrid role responsible for both the technical deployment and the operational instruction of BlackBerry AtHoc’s crisis communication suite. This individual will architect and install enterprise-grade SaaS and on-premise solutions while simultaneously developing and delivering sophisticated training programs for administrators and end-users. As a senior member of the Professional Services team, you will bridge the gap between complex systems engineering and human-centric operational readiness, ensuring our clients are prepared to respond effectively in critical moments.
Location
United Kingdom (Remote/Hybrid) – Must be within 50 miles of a major international airport.
Company
BlackBerry AtHoc is the pioneer and recognized leader in networked crisis communication, protecting millions of people and thousands of organizations around the world. AtHoc provides a seamless and reliable exchange of critical information among organizations, their people, and devices. A trusted partner to the world’s most demanding customers, AtHoc is the leading provider to global government agencies, military organizations, and leading commercial enterprises. For more information about BlackBerry AtHoc, please visit www.athoc.com.
Position
As a Principal member of the EMEA Professional Services team, you are the technical and operational "face of the company." You will own the entire customer lifecycle from initial architecture and server-side deployment to final user certification.
The ideal candidate is a highly motivated self-starter who is equally comfortable in a server room performing security hardening and SQL optimizations as they are in a boardroom briefing C-suite executives or in a classroom coaching emergency managers. You will be considered a thought leader in emergency management technology, providing the strategic guidance necessary for our customers to navigate complex integrations and high-stakes communication requirements.
Responsibilities * Technical Implementation: Lead the end-to-end deployment of BlackBerry AtHoc IWS Alerts and related products in complex enterprise, networked, and cloud environments.
- Architecture & Security: Own the technical design of assigned deployments, including IIS configuration, Active Directory/LDAP integration, and security hardening of applications and operating systems.
- Training Delivery: Plan and deliver expert-level training in classroom and online environments, ensuring operators and administrators are proficient in the software’s full capabilities.
- Curriculum Development: Participate in or lead the creation of training materials, job aids, and technical documentation that reflects current product features and EMEA-specific use cases.
- Strategic Advisory: Assist customers in developing SOPs and processes that support system usage; explain integrated mass notification concepts to both technical teams and senior leadership.
- Customer Advocacy: Act as a product advocate by providing feedback to Support and Development teams to identify feature enhancements based on real-world deployment challenges and customer needs.
- Project Leadership: Own the technical side of assigned customer deployments from initial architecture through to successful support hand-off, maintaining detailed implementation plans and interaction reports.
Requirements * Technical Authority: 7–10+ years of experience in enterprise software deployment, including system administration of current Microsoft server and desktop operating systems.
- Integration Expertise: Hands-on experience with Active Directory, LDAP queries, SQL (queries, stored procedures, maintenance), and Web Application Servers (IIS).
- Security & Scripting: Proven ability in security hardening and Windows administrative scripting (PowerShell, VBScript).
- Instructional Excellence: Extensive experience teaching or instructing adults, with a proven track record of success in technical training and coursework development.
- Communication: Exceptional analytical and problem-solving skills; ability to brief all levels of an organizational hierarchy and communicate complex technical issues to non-technical audiences.
- Operational Context: Familiarity with emergency management operations, public safety, or healthcare EOC environments.
- Accountability: Strong sense of ownership and the ability to support multiple projects simultaneously under tight timelines.
- Travel & Compliance: Must hold a valid UK Passport and be willing to travel within the UK and internationally (EMEA region) approximately 40–50% of the time.
- Education: Bachelor’s degree in Computer Science, formal training/adult learning, or equivalent professional experience.
Preferred Skills/Abilities
- Pre-Sales & Technical Scoping: Experience in a Pre-Sales, Sales Engineering, or Solution Architect role, specifically supporting the sales cycle through technical validation, proof of concept (PoC) delivery, and technical input for SOWs or RFPs.
- Infrastructure: Knowledge of Load Balancer setup and configuration.
- Geospatial Tools: Experience with Arc-GIS or similar mapping technologies.
- Digital Content: Experience with video editing software (e.g., Camtasia, Adobe Premier Pro) for creating digital training content.
- Certification: Emergency management certifications (e.g., FEMA ICS or UK equivalent).
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Scheduled Weekly Hours:
40
