Principal Implementation Consultant

The Principal Consultant – Solution Lead role is a critical component of the OneTrust delivery architecture. Following the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagement.

As a Principal Consultant – Solution Lead, individuals are expected to lead complex customer implementations while acting as trusted advisors across their assigned clouds or solution areas. This role requires balancing deep, hands-on delivery expertise with strategic guidance to ensure customers successfully adopt, realize value from, and scale OneTrust solutions.

Principal Consultants must be able to independently lead sophisticated engagements, influence customer decision-making, and elevate delivery quality across projects, while still maintaining direct accountability for the successful execution of implementations.

As a Principal Consultant – Solution Lead, you will be one of the most experienced and trusted consultants within Professional Services, responsible for leading solution design, ensuring delivery integrity, and driving customer value across complex implementations. This role is both strategic and hands-on, acting as a trusted advisor to customers and internal teams while guiding solution direction across engagements.

The Principal Consultant – Solution Lead brings deep functional and regulatory expertise to guide solution design, apply industry best practices, and drive successful customer outcomes. They stay current with industry trends, the competitive landscape, and evolving customer needs, contributing insights that help shape delivery approaches and the direction of the OneTrust platform.

You will work closely with Delivery Managers, Project Managers, and CX teams to ensure implementations are aligned to customer outcomes, industry best practices, and the long-term value of the OneTrust platform.

As a Principal Consultant – Solution Lead, you will:

• Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities.
• Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high-quality delivery.
• Build trusted relationships with strategic customers and act as a senior advisor throughout the implementation lifecycle.
• Analyse customer business processes and provide strategic recommendations and best practices to optimise the use of the OneTrust platform.
• Monitor and guide customer adoption and platform usage to ensure implementations deliver long-term value and align with customer goals.
• Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations.
• Act as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity.
• Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions.
• Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments.
• Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts.

What Success Looks Like

• Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions.
• Complex projects are delivered with minimal escalation and high confidence from stakeholders.
• Other consultants rely on you for guidance on complex design or delivery challenges.
• Implementation quality and consistency improve as a result of your contributions.

You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and Governance. You are willing to get hands on with SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.

Your experience Includes:

• BA/BSc in Business, Engineering or related subject    
• 8+ years' experience in client-facing Professional Services role in a SaaS environment.  
• Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead  
• Proven ability to engage across corporate functions (Professional Services, and Product Management)  
• Experience planning, organizing, directing, and evaluating implementation of SaaS systems; preferably in a Data Privacy Compliance or other enterprise software professional services environment. 
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars  
• Direct experience implementing and supporting large enterprise solutions.  
• Relationship management and customer management expertise 
• Willingness to travel, as job requires (Estimated 10-20%) 
• Well-developed strategic thinking, problem-solving, and decision-making capabilities
• Experience contributing to methodology development, delivery standards, enablement programs, or thought leadership initiatives. 

Extra Impressive 

• Industry-recognized certifications such as:
  • CIPP/E, CIPP/US, CIPM, FIP
  • AIGP
  • CISA, CRISC, GRCP
  • Other relevant privacy, security, risk, governance, or compliance certifications.
• Recognized internally or externally as a subject-matter expert in implementation strategy or a specific regulator or product domain.
• History of mentoring consultants and shaping delivery quality without formal people management responsibility.
• Experience influencing product roadmap, services packaging, or go-to-market strategy through customer and delivery insights.