As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is seeking a highly technical Platform Professional Services Business Consultant to join our growing Services organization. This role combines deep technical expertise with business acumen to drive successful customer outcomes through our professional services offerings. You will serve as the technical authority in the pre-sales process, working alongside Services Sales Executives to scope, design, and align our platform services to meet complex customer requirements.
What You'll Do:
Technical Scoping & Solution Design
Lead technical discovery sessions with customers to understand their security architecture, deployment requirements, and desired business outcomes
Design comprehensive deployment strategies for CrowdStrike Falcon platform implementations, including endpoint protection, threat intelligence, identity protection, and cloud security modules
Develop detailed Statements of Work (SOWs) that accurately reflect technical scope, resource requirements, timelines, and success criteria
Create technical architecture diagrams and deployment roadmaps that align with customer environments and constraints
Assess customer technical readiness and identify dependencies, risks, and mitigation strategies
Services Portfolio Management
Maintain deep expertise across CrowdStrike's professional services catalog, including deployment services, health checks, optimization engagements, and custom solutions
Identify opportunities to package repeatable solutions into standardized service offerings
Collaborate with Product Management and Services Delivery teams to evolve service offerings based on market demands and customer feedback
Develop custom service proposals for unique customer requirements that fall outside standard offerings
Create and maintain technical collateral, reference architectures, and best practice documentation
Pre-Sales Collaboration
Partner with Services Sales Executives throughout the sales cycle to qualify opportunities and develop winning strategies
Deliver compelling technical presentations and demonstrations that showcase the value of CrowdStrike professional services
Conduct technical workshops and proof-of-value sessions to validate proposed solutions
Respond to RFPs/RFIs with detailed technical content and service delivery approaches
Provide accurate effort estimates and resource planning for proposed engagements
Customer Outcome Alignment
Act as strategic advisor to clients, aligning technical services with their business objectives and driving measurable outcomes.
Develop customer-specific deployment frameworks that balance speed-to-value with long-term scalability
Create adoption and maturity roadmaps that guide customers from initial deployment through advanced platform utilization
Identify opportunities for follow-on services based on customer maturity and evolving security needs
Ensure smooth handoff from pre-sales to delivery teams with comprehensive transition documentation
Cross-Functional Collaboration
Work closely with Sales Engineering teams to align technical solutions with platform capabilities
Partner with Services Delivery leadership to ensure proposed solutions are feasible and resource capacity exists
Work closely with Delivery teams to validate services offering, ensure effort estimates remain current & continually review efficiency opportunities.
Collaborate with Customer Success teams to identify expansion opportunities within existing accounts
Provide feedback to Product and Engineering teams on customer requirements and service gaps
Contribute to internal enablement programs to share best practices and lessons learned
What You'll Need:
Required Qualifications
5+ years of experience in technical pre-sales, professional services, or solutions architecture roles within cybersecurity or enterprise software
Deep understanding of endpoint security, EDR/XDR technologies, and modern security operations
Proven experience scoping and designing complex technical deployments in enterprise environments
Strong knowledge of Windows, Linux, and macOS operating systems and deployment methodologies
Experience with cloud platforms (AWS, Azure, GCP) and cloud security concepts
Excellent written and verbal communication skills with ability to engage both technical and executive audiences
Demonstrated ability to translate business requirements into technical solutions
Experience creating SOWs, effort estimates, and project plans
Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience)
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Preferred Qualifications
Prior experience with CrowdStrike Falcon platform or competitive EDR/XDR solutions
Background in security consulting or managed security services
Familiarity with ITIL, project management methodologies, and services frameworks
Experience with identity and access management, cloud workload protection, or threat intelligence platforms
Industry certifications such as CISSP, CCSP, CEH, or relevant cloud certifications
Experience in a high-growth SaaS environment
Knowledge of compliance frameworks (NIST, ISO 27001, PCI-DSS, etc.)
Note: This role may require up to 25% travel to customer sites and company events.
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Benefits of Working at CrowdStrike:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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