Leads Front of House operations across approximately 15 locations in Birmingham, Manchester, and Liverpool. Responsibilities include operational and financial performance, client relationship management, team leadership, staffing, recruitment, employee development, KPI meetings, service transitions, and commercial performance. The role requires regular travel across the portfolio and strong experience in premium customer-focused facilities or outsourced service environments.
Company Description
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We’re looking for an experienced and engaging Portfolio Manager to lead our Front of House operations across Birmingham, Manchester and Liverpool, covering approximately 15 locations across the three cities.
This is an excellent opportunity for someone who enjoys the flexibility of hybrid working while remaining highly visible across their portfolio. Regular travel between Birmingham, Manchester and Liverpool is essential.
You’ll take ownership of operational delivery, people leadership, client relationships and financial performance, ensuring consistently exceptional standards across every location.
- Lead the day-to-day operational and financial performance of your portfolio.
- Build strong, trusted relationships with clients and act as a key point of contact.
- Regularly visit locations across Birmingham, Manchester and Liverpool, ensuring teams feel connected and supported.
- Lead, coach and develop Front of House teams, creating a positive and high-performing culture.
- Manage staffing levels, absence and holiday cover to maintain excellent service across all locations.
- Oversee recruitment and vacancies, ensuring the right candidates are presented to our clients.
- Lead performance, conduct, probation and review processes with support from HR where required.
- Track learning and development and hold regular, meaningful development conversations.
- Prepare for and lead monthly KPI meetings, ensuring actions are delivered within agreed timescales.
- Support TUPE consultations, mobilisations and service transitions.
- Work closely with senior management to develop new ideas and initiatives that enhance the client and customer experience.
- Maintain strong commercial awareness and effectively manage financial performance across your portfolio.
- People/ Interpersonal Skills
- A thoughtful and engaging leader
- Thrives in an innovative and tenacious environment
- Excellent communication skills
- High levels of emotional intelligence
- Strong desire to create a culture of inspiring each other
- Articulate, kind and authentic Experience
- Minimum 5 years in a premium customer centric role
- Minimum 2 years of supervisor or managing a team
- Microsoft Office Suite, including MS Teams
- Previous experience in managing financial costings within contracts and good business acumen. Knowledge
- A strong background of Front of House provision in a premium customer experience environment
- Understanding of outsourcing services within a facilities environment
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
* This role may require you to travel across the UK *
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