PMO Manager

PRIMARY RESPONSIBILITIES:

Revenue and Commercial Accountability

• Own the consolidated revenue forecast for your portfolio, ensuring accuracy is maintained and reported to Finance and the VP of Professional Services on a monthly basis.
• Monitor and actively manage team chargeable utilisation across your portfolio, intervening early where individuals or the team as a whole are trending below target.
• Ensure resource bookings in the PSA platform are maintained accurately across all in-flight projects within your portfolio, as the primary driver of the PS revenue forecast.
• Identify and address revenue risk proactively, including margin erosion, scope creep, and forecast slippage, escalating to the VP of Professional Services where required.
 

Leadership

• Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services.
• Define, implement, and drive adoption of project management standards, governance frameworks, and best practices.
• Build a culture of open communication, continuous improvement, and knowledge sharing across the team.
• Hold the team to a high standard of customer focus, with proactive problem-solving and strong delivery outcomes.
• Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success.

 

Project and Customer Management

• Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction.
• Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues.
• Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health.
• Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimise revenue leakage, margin erosion, or customer dissatisfaction.
• Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions.
• Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed.
• Standardise and refine delivery methodologies for SaaS implementations and consulting engagements to ensure consistency and quality across the portfolio.
• Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency.

 

Operational Excellence

• Lead resource planning and project staffing across your portfolio, ensuring adequate capacity, balanced workloads, and that incoming projects are resourced ahead of go-live.
• Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting.
• Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes.
• Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.

QUALIFICATIONS AND CHARACTERISTICS OF AN IDEAL CANDIDATE:

Education

• Bachelor’s degree in business, project management, engineering, or a related field is required.
• An MBA or advanced certification in Project Management is highly desirable.

 

Experience

• 10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management.
• 3+ years in leadership roles, including managing remote team members across multiple time zones.

 

Technical Proficiency

• Proficiency in Microsoft Office and PSA platforms (such as NetSuite OpenAir, Certinia, or equivalent), with demonstrable experience managing resource bookings and revenue forecasting within a PSA environment.
• Demonstrated experience owning a revenue forecast within a Professional Services or PMO context.
• Experience creating and reviewing Statements of Work (SOWs).

Who You Are:

You are a commercially grounded delivery leader with a track record of managing complex project portfolios in a Professional Services or PMO environment. You are equally comfortable owning a revenue forecast conversation with Finance as you are coaching a Project Manager through a difficult client escalation. You set high standards, hold your team to them, and create the conditions for consistent, repeatable delivery. You are data-driven in your decision-making, direct in your communication, and trusted by both your team and senior stakeholders.