Platform Product Manager

Platform Product Manager 

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact. 

As a Vice President of Product at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. 

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world

Job responsibilities:

• Own platform product strategy and roadmap for developer experience such as observability, documentation portal and others
• Deeply understand developer needs through discovery: interviews, telemetry, support tickets, and community feedback; translate pain points into prioritized initiatives.
• Define and manage product requirements for platform capabilities (APIs/SDKs, CLI tools, docs, workflows, governance guardrails) with clear success metrics.
• Partner tightly with platform engineering and SRE to deliver reliable, secure, scalable platform services with strong operational posture (SLIs/SLOs, incident learnings, capacity planning).
• Drive adoption and usability: reduce friction in onboarding, improve time-to-first-deploy, standardize developer workflows, and improve documentation and enablement.
• Balance enablement with controls: collaborate with security/risk/compliance stakeholders to embed guardrails (policy-as-code, secure defaults, approvals, auditability) without degrading developer velocity.
• Use data to make decisions: define KPIs (activation, retention, NPS/CSAT, lead time, deployment frequency, change failure rate, MTTR), instrument the product, and run experiments.
• Communicate and align stakeholders across engineering, architecture, security, and business leadership; create crisp narratives, tradeoffs, and sequencing.

Required qualifications, capabilities and skills:

• 7+ years in product management (or equivalent) with meaningful time in platform products, infrastructure, or developer tooling.
• Strong technical background: comfortable discussing distributed systems, APIs, CI/CD, cloud/container platforms, observability, identity/access, and SDLC best practices.
• Demonstrated experience building products for developers (e.g., internal platforms, SDKs, APIs, CLIs, developer portals, frameworks, runtime tooling).
• Proven ability to translate technical concepts into product outcomes, aligning engineering execution to measurable customer (developer) impact.
• Experience running discovery and prioritization with multiple stakeholder groups and competing priorities; excellent judgment on tradeoffs.
• Strong written and verbal communication; able to create requirements, roadmaps, and exec-ready updates that are concise and actionable.

Preferred qualifications, capabilities and skills

• Experience in building platform and technical product
• Familiarity with B2B SaaS business model 
• Experience operating products in regulated environments with embedded security and audit requirements.
• Background as a software engineer, SRE, solutions architect, or technical program manager prior to PM.