Platform Operations Manager

Platform Operations Manager

Are you an experienced manager with extensive software service delivery experience?

Would you like to join our great Platform team?

About our Team

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.

About the Role

As a dynamic leader to oversee 24/7 operations and delivery of Core Platform Services, which includes software delivery and cloud hosting for Product, Engineering and Development teams across the organization.

You will integrate software delivery and service operations to manage large-scale, fault-tolerant systems, ensuring rapid feature updates and enabling autonomous teams to deliver high-quality software efficiently without specialist knowledge.

You will demonstrate proficiency in platform operations and service delivery, foster a collaborative culture, and work flexibly within Technology and across the organization. Engineering experience prior to transitioning into operations and service management is preferred.

Responsibilities

• Maintaining high-performing teams and establishing credibility through technical execution, personal development, and effective resource utilisation
• Optimising processes, implementing solutions, and driving continuous improvement
• Engaging and influencing stakeholders at all levels
• Implementing best practices to ensure seamless service delivery
• Collaborating with wider technology team to create an operating model that fosters clarity and engagement
• Accelerating software delivery by cultivating constructive relationships among teams responsible for platform services
• Managing 24/7 operational support, maintaining a global on-call rota, and ensuring proper training and onboarding

Requirements

• A proactive attitude with positive energy and strong interpersonal skills to engage stakeholders, present technical information, and align teams effectively
• Proven experience managing platform operations and delivering software services in complex environments, along with a relevant degree (e.g., BSc in Computer Science) or similar qualification
• Expertise in incident management, problem resolution, and change management, with a focus on post-incident analysis to enhance service availability and reliability
• Strong problem-solving skills and the ability to unite teams for incident resolution, utilising observability for root cause analysis
• Analytical and data-driven mindset to assess operational performance, identify trends, and make informed decisions
• Proven ability to drive automation initiatives that streamline processes, boost efficiency, and reduce manual effort
• Capable of prioritising and managing multiple initiatives to ensure quality standards and timely delivery
• Deep understanding of platform technologies, cloud infrastructure, and industry trends to drive informed decision-making and innovation
• Experience designing, implementing, and optimising Kubernetes-based solutions for cloud application deployment, scaling, and management considered advantageous

Work in a way that works for you

We promote healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Generous holiday allowance with the option to buy additional days

● Health screening, eye care vouchers and private medical benefits

● Wellbeing programs

● Life assurance

● Access to a competitive contributory pension scheme

● Save As You Earn share option scheme

● Travel Season ticket loan

● Electric Vehicle Scheme

● Optional Dental Insurance

● Maternity, paternity and shared parental leave

● Employee Assistance Programme

● Access to emergency care for both the elderly and children

● RECARES days, giving you time to support the charities and causes that matter to you

● Access to employee resource groups with dedicated time to volunteer

● Access to extensive learning and development resources

● Access to employee discounts scheme via Perks at Work

About the Business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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