We’re looking for a highly organised and proactive Personal Assistant to join Group Customer Operations, supporting senior leaders and playing a key role in enabling the smooth and effective delivery of operational priorities.
This is a pivotal role at the heart of Customer Operations, ensuring leaders can operate with pace, focus, and impact in a fast-moving environment. As a trusted partner, you will help drive the coordination and delivery of key strategic and operational outcomes that support customer experience and business performance.
You’ll bring structure, clarity, and forward planning, anticipating needs, managing competing demands, and ensuring leadership time is focused on the highest-value activities that improve outcomes for both customers and colleagues.
This is a 12-month Fixed Term Contract opportunity.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
In this role, you’ll provide high-quality executive support to senior leaders across Group Customer Operations, helping ensure priorities are delivered smoothly and effectively. You’ll manage complex and fast-moving diaries and inboxes, responding to shifting demands with pace, accuracy and sound judgement.
You’ll coordinate meetings, governance forums and key operational touchpoints, acting as a central point of contact and building trusted relationships across senior stakeholders and internal teams. Your focus will also include forward planning and organisation, from logistics and travel to ensuring schedules run seamlessly.
You’ll play a key part in preparing for important meetings, making sure materials are aligned and actions are clearly captured and followed through. Alongside this, you’ll maintain accurate documentation and support governance and reporting requirements. You’ll continuously look for ways to improve how things work, introducing structure, streamlining processes and using digital tools to enhance collaboration and efficiency.
About you
You will have/be:
- Proven experience supporting senior leaders or leadership teams in a fast-paced operational environment
- Strong organisational skills with exceptional attention to detail
- A proactive, solutions-focused mindset with the ability to anticipate needs and remove barriers
- Excellent communication and interpersonal skills, with confidence engaging senior stakeholders
- The ability to manage multiple priorities and competing demands effectively
- A professional, discreet, and resilient approach
- A continuous improvement mindset, always looking for ways to simplify and enhance ways of working
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
