Personal Assistant

Closing Date:

21/02/2025

Group:

Legal Group

Management Level:

Administrator

Job Type:

Permanent

Job Description:

Please note that this advert will close at 00:01 on Friday 21 February and therefore we advise getting your application in by no later than midnight on Thursday 20 February.

About the Team
 

The Enforcement team plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective. The Enforcement team identify and respond to non compliance affecting consumers and competition in the telecommunications, postal and broadcasting sectors. The team works with policy teams across Ofcom, carries out advocacy work with stakeholders and actively enforces the regulatory conditions that Ofcom imposes on regulated providers, as well as enforcing general consumer and competition law. We routinely monitor complaints, analyse evidence and take swift action to deal firmly and effectively where we see harm, including opening formal investigations, issuing penalties and seeking redress where appropriate.
 

Purpose of the Role
 

The PA will be responsible for providing full administrative support to 2 Directors and play an active role in the day-to-day running of the team.
 

Your key responsibilities

• Extensive diary management for 2 Directors, managing schedules to enable the best use of their time;

• Act as a gatekeeper for the Directors, using initiative to respond to enquiries and escalate where appropriate;

• Organise internal and external stakeholder meetings, including team meetings, taking minutes as required;

• Book travel and accommodation for the Directors and others in the team as needed;

• Ensure Directors have all relevant papers for meetings/review, including commissioning briefings where required;

• Assist with the organisation of team events such as away days, conferences and large team meetings;

• Produce clear documents such as letters, presentations and emails, showing excellent attention to detail;

• Act as a coordinator for the team, providing general admin support and sending group reminders;

• Demonstrate discretion and maintain confidentiality;

• Submit timesheets and expenses on behalf of the Directors accurately and on time;

• Support the team administrator with recruitment tasks such as onboarding/ offboarding;

• Provide occasional cover for other PAs and Administrators within the Group as required (e.g holiday cover);

• Other adhoc admin tasks as required.

The skills, knowledge and experience you will need for success

• Executing Plans: You have excellent organisational and time management skills, using your judgement to prioritise tasks and set clear goals, keeping a constant eye on progress and adapting to changing priorities;

• Forming Relationships: You can build and maintain positive relationships with stakeholders at all levels (internal and external) and act as a focal point of contact for the wider team;

• Articulating Ideas: You are able to express your ideas, thoughts, and information in a clear and concise manner, ensuring messages are understood by everyone;

• Harmonising Work: You work effectively with others, creating an honest team environment and sharing valuable information and resources. You are willing to collaborate and seek out opportunities to do so

• Evaluating Problems: You can identify and solve issues by using well-thought-out strategies. You are able to consider different angles and potential solutions to resolve concerns.

• Proficient knowledge in using MS Office software.

Ofcom has a clear mission: to make communications work for everyone.  To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK.  We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender or disability. 

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.

We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at [email protected] or call 0330 912 1378.

As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.  https://careers.ofcom.org.uk/careers/how-we-hire/