Performance Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Performance Lead Manager drives how the organization measures, improves, and reports on operational performance. This role helps build systems that track performance metrics, turns data into specific improvement actions, and works across teams to make continuous improvement part of how the business runs day to day.

Performance Management

Oversee the development and implementation of performance management systems that track and analyse organizational performance metrics.

Continuous Improvement

Identify areas for improvement and implement strategies that enhance operational efficiency and productivity.

Data Analysis

Analyse business processes and performance data to identify inefficiencies and develop strategic solutions that drive measurable improvements.

Collaboration

Work cross-functionally with teams across the organization to align performance goals and build a culture of continuous improvement.

Training and Development

Provide training and coaching to team members on performance improvement principles and methodologies.

Reporting

Prepare detailed reports on performance metrics and improvement initiatives to support data-driven decision-making.

Team Management

Manage a team of Performance Analysts and Quality Assurance staff, ensuring their work follows business standards and processes.

• Experience in performance management, process improvement, or operational analysis
• Familiarity with continuous improvement methodologies
• Strong analytical skills, with the ability to translate data into clear, actionable recommendations
• Experience designing or managing performance tracking systems and dashboards
• Proven ability to train and coach others on performance improvement principles
• Strong written and verbal communication skills, including experience preparing reports for decision-makers
• Track record of working effectively across teams and functions
• Experience managing or leading a team, with a focus on ensuring adherence to business standards and processes

• Data analysis and interpretation
• Process improvement and operational efficiency
• Cross-functional collaboration
• Coaching and training
• Performance reporting and metrics design
• Project and change management
• Team leadership and people management

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.