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What you'll be doing...
People System
- Lead/ Support the Workday aspects of key People team projects, depending on scale of the delivery.
- Help improve the People system by implementing new features and updating existing ones.
- Provide first-level and second-level help for any questions about the People system, from both people team and business users.
- Work closely with our team and other users to understand and address their needs and issues.
- Create, update and maintain People system guides, FAQs and in-system guidance notes as needed, optimising the use of AI functionality where possible.
- Develop and deliver training and upskilling for People team and other key stakeholders
People Operations Processes and Business Compliance
- Manage day to day people processes to ensure a great experience for colleagues.
- Find ways to simplify processes and increase productivity.
- Ensure benefits are administered accurately, collaborating with the Payroll Partner as needed.
- Support audits and ensure processes meet legal and company standards.
People Data and Insight
- Respond to requests for People data and insights
- Lead proactively on benefits data and reporting
- Assist with report writing in Workday
- Assist with company reporting, including people team dashboard, corporate reporting and other activities.
Team support
- Act as a coach and sounding board to the People Assistant, enabling them to continue building their skills in People operations.
- Cover the People Team Assistant role as the need arises, using this experience to help with operational improvement work.
- Support and help fellow colleagues when needed
Internal Stakeholders and key relationships
- People Team members
- Line Managers and colleagues
- Finance, Compliance, IT Service Desk
A little bit about you...
- Good at working with others and managing relationships.
- Have strong knowledge of large-scale People Systems like Workday.
- Able to build and update Workday modules and dashboards.
- Understand People processes throughout the employee journey.
- Communicate clearly, both in writing and speaking, taking the needs of the audience into consideration.
- Expert in MS Excel (detail of required processes will be shared)
- Have good time management and organisational skills.
- Curious and driven by an ethos of continuous improvement
Experience:
Required:
- Experience in People operations administration
- Experience in designing systems to improve customer experience
- It would be helpful to have experience in customer service roles.
A little bit more about us...
We believe in building a diverse and inclusive culture and positive employee experience.
We are One Team, more than just ourselves.
We are customer first, we understand, and help solve our customers’ problems.
We Test & Learn, we are empowered to learn and grow, unafraid of change.
We choose to care, we are committed to doing the right thing, the right way.
It’s really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
We believe that diversity of thought, experience and background provides the platform for great creativity,
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
About our recruitment process….
1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.
