People Operations Manager

Key Responsibilities:

Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance and continuous improvement

Build a high-performing, service-focused People Operations function, coaching and developing a team of coordinators while creating a stable and engaging team environment 

Own and optimise People Ops processes to ensure they are simple, scalable and user-friendly, removing unnecessary complexity

 Identify and resolve operational inefficiencies across People Operations and payroll processes, driving improvements that enhance employee and stakeholder experience

Establish and maintain strong operational controls and governance to ensure accuracy, risk mitigation and audit readiness

Ensure global People Operations meet all legal, regulatory and internal compliance requirements

Oversee the end-to-end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls

Partner closely with Payroll and Finance teams to improve payroll administration processes, reduce manual effort, strengthen controls and ensure a seamless employee experience on a global scale 

Lead the development, implementation and review of People policies across the Group

Manage compensation and benefits processes, ensuring alignment to policy and clear communication

Manage the full employee lifecycle by overseeing onboarding and offboarding, guaranteeing a high-standard and uniform experience for all employees

Manage international mobility, including visa applications and renewals

Maximise the use of HR systems to streamline workflows, maintain accurate data and deliver meaningful reporting

Identify opportunities to leverage AI and technology to improve efficiency and insight

Develop and maintain People metrics and reporting to support data-led decision making

Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery

Build strong relationships across the business, acting as a trusted partner and helping to restore confidence in People Operations through responsive, reliable service delivery

Drive the transition from reactive administration to proactive service delivery by continuously reviewing processes, systems and ways of working

You'll be a great addition to the team if you:

• Proven experience in a People Lead, People Operations Manager, HR Operations Manager, or Shared Services Manager role
• Strong experience working within People Operations, HR Operations, HR Shared Services or employee lifecycle-focused operational environments
• Strong background in designing and implementing scalable, efficient People processes
• Deep understanding of governance, compliance and audit readiness within HR
• Expertise across the full employee lifecycle, including onboarding, offboarding and employee relations
• Experience working in fast-paced, high-growth or international environments
• Hands-on experience managing global payroll processes
• Strong understanding of payroll administration and the operational processes that support accurate payroll delivery
• Demonstrated experience leading and developing small teams
• Experience improving, simplifying or transforming PeopleOperations processes and service delivery models
• Ability to simplify complexity and create clear, user-friendly solutions
• Strong coaching and mentoring capability
• Excellent organisational, communication and stakeholder management skills
• Proven ability to build credibility and trust with stakeholders through high-quality operational delivery
• Proficiency in HR systems, data management and reporting
• High attention to detail with a strong focus on accuracy and service quality
• Collaborative and team-oriented approach with the ability to influence across functions
• High integrity with a commitment to confidentiality
• Positive, solutions-focused mindset with resilience in a dynamic environment
• Comfortable operating in a hands-on environment where balancing day-to-day operational delivery with longer-term process improvement is essential